Service Request Ticket - # 58067

Service Request Information

CONTACT Name Thew, Denise   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 10, 2015 10:38 AM
Department Deaf Studies and Professional Studies Phone 89341
Location Email thewd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20141302[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
Serial No. D25PX15BF8J7 Location PDR 2023 Giveaway

CPU Intel Core i5(2.7GHz Quade-core, 6MB L3)


OS MAC OS X 10.10 (Yosemite) Software Microsoft Desktop Education-(EES) OFFICE for MAC XXXX2014004298; IBM SPSS Statisitics v23 standard Campus Edition from Student Tech Campus site license(renews annually in July); Adobe Acrobat DC (Pro)subscription XXXX201700006551 serialized desktop APRIL2018 - shared license with desktop W#20150250;

Wired NIC 98:5A:EB:D2:65:21


Wireless NIC B8:09:8A:DC:19:0D


Bluetooth NIC B8:09:8A:DC:19:0E

TECHS Submitted by Sarah Pettigrew Contact spettigrew12@wou.edu 88925
Primary Technician Contact

Tracking

Entered by Date Memo
Self Resolved
Email

Public
Entered by Date Memo
Kevin Thibeault Oct 06, 2015 08:56 AM 
Task reassigned to Self Resolved.
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Kevin Thibeault Oct 06, 2015 08:56 AM 
Status changed from (7) Waiting for Contact to (5) Completed
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Kevin Thibeault Oct 06, 2015 08:42 AM 
****This is an email****
Hello,

We were just following up on a Service Request for
you to have Admin Rights install on your imac. We
would just like to know the next time you will be
in your office so we can stop by really fast and
help you with this. Please let us know a good time
that works for you.

Thank You,
UCS
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Kevin Thibeault Sep 18, 2015 03:22 PM 
Status changed from (1) Pending to (7) Waiting for Contact
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Claire Buehler Sep 15, 2015 09:14 AM 
She will email the helpdesk when she is in. If
someone could go over there it should take just a
second to giver her admin rights
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Claire Buehler Sep 14, 2015 10:52 AM 
Task reassigned to UCS Tech.
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Claire Buehler Sep 14, 2015 10:52 AM 
Still needs admin rights.(She was not in when I
set up her computer) May need her PC moved she is
just getting her office set up. I told her to
contact service request if she needs anything else
from us.
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Megan Thibeault Sep 14, 2015 08:02 AM 
Task reassigned to Claire Buehler.
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Shandelle Plasker Sep 11, 2015 04:58 PM 
Task reassigned to Megan Eichler.
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Shandelle Plasker Sep 11, 2015 04:54 PM 
Task reassigned to Ruby Tidwell.
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Shandelle Plasker Sep 11, 2015 04:54 PM 
This all set up and ready to be placed in her
office. Ruby can you please email her and set up a
time on Monday to set this up for her. Thank you!
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Shandelle Plasker Sep 11, 2015 09:39 AM 
Task reassigned to Shandelle Pepper.
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Tricia Flaherty Sep 10, 2015 04:24 PM 
This gets Spss from Student Tech Site license
Installer:
T:\Spss\SPSS23StatisticsSTD_AuthUser\SPSSSC_23.0_MAC_OS_ML.dmg
and license INFO:
T:\Spss\SPSS23StatisticsSTD_AuthUser\SerialandPurchaseInfo.txt
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Sarah Pettigrew Sep 10, 2015 10:38 AM 
NEW EQUIP SETUP: An iMac needs to be setup and delivered to Denise Thew 
in ED 234. She is Deaf, so the best way to contact her would be via email 
using thewd@wou.edu or thewdenise@gmail.com. She would like the station 
setup on Monday, August 14th, please contact her to arrange the time. The 
WOU # of the iMac is 20141302[Edit Inv] and is on the end of the counter in ITC 008.
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