Service Request Ticket

Service Request Information

CONTACT	Name	Janowiak, David	Date	Sep 14, 2015 09:01 AM
	Department	Creative Arts/Theater-Dance	Phone	88593
	Location		Email	janovid@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20131030 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
	Serial No.	D25MR1VZF8J7	Location	PDR 2023 Giveaway
	CPU	Intel Core i5(2.7GHz Quade-core, 6MB L3)
	OS	MAC OS X 10.9 (Mavericks)	Software	MS Office 2011 Std for MAC from P0094155
	Wired NIC	0C:4D:E9:9E:E6:B7
	Wireless NIC	88:63:DF:8B:A7:63
	Bluetooth NIC	88:63:DF:8B:A7:64

TECHS	Submitted by	Kevin Thibeault	Contact	kthibeault11@wou.edu	88925
	Primary Technician		Contact	rtidwell11@wou.edu	88925

Entered by	Date	Memo
Ruby Tidwell			Email Public
Entered by	Date	Memo
Ruby Tidwell	Sep 17, 2015 12:26 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ruby Tidwell	Sep 17, 2015 12:26 PM	Transferred data onto his desktop in a folder called 'From Old Mac'	Add Attachment
Kevin Thibeault	Sep 16, 2015 02:12 PM	Availability-tomorrow 11:30-1	Add Attachment
Ruby Tidwell	Sep 16, 2015 01:56 PM	Data is copied onto external next to my desk with a sticky note. Left VM for his availability to go transfer his data over	Add Attachment
Ruby Tidwell	Sep 16, 2015 01:48 PM	Copying files onto external now	Add Attachment
Claire Buehler	Sep 15, 2015 10:50 AM	Task reassigned to Ruby Tidwell.	Add Attachment
Claire Buehler	Sep 15, 2015 10:50 AM	Can you look through his local documents and find all the word documents he left behind and bring them back to him on a flash drive.	Add Attachment
Megan Thibeault	Sep 15, 2015 09:22 AM	Task reassigned to Claire Buehler.	Add Attachment
Kevin Thibeault	Sep 14, 2015 09:01 AM	Called in stating that he just received a new computer and his old documents have all been renamed and he is unable to find the documents he needs. He is also having trouble scrolling on the computer and has to use the arrow keys to move around. He is in his office from now until noon today and tomorrow from 10-2.	Add Attachment