Service Request Ticket

Service Request Information

CONTACT	Name	Kuletz, Elayne	Date	Sep 14, 2015 12:15 PM
	Department	College of Education	Phone	88471
	Location		Email	kuletze@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130428 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	B26S9Z1	Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	B26S9Z1	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0092469, Adobe CS6 Master from P0092469, Camtasia Studio v8.1/Sangit v.11.2 WIN bundle VISA2013003796; TRANSFERRED:Articulate Storyline 2 bundle from VISA2015004699 MOVED to W#20110871 9-15-2016;
	Wired NIC	F8:B1:56:A6:2D:C3

TECHS	Submitted by	Kevin Thibeault	Contact	kthibeault11@wou.edu	88925
	Primary Technician		Contact	rkayastha14@wou.edu	88925

Entered by	Date	Memo
Ranjit Kayastha			Email Public
Entered by	Date	Memo
Ranjit Kayastha	Sep 14, 2015 03:33 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ranjit Kayastha	Sep 14, 2015 03:33 PM	Done !	Add Attachment
Ranjit Kayastha	Sep 14, 2015 03:33 PM	Registered it with the Serial Key. Working now.	Add Attachment
Ranjit Kayastha	Sep 14, 2015 01:04 PM	Task reassigned to Ranjit Kayastha.	Add Attachment
Kevin Thibeault	Sep 14, 2015 12:15 PM	Elayne called in for Wei wei Zhang stating that Articulate Story Line software was supposed to be installed on this computer but the free trial version was downloaded instead. She would like someone to come check this out or contact Wei Wei at 88918.	Add Attachment