Service Request Ticket

Service Request Information

CONTACT	Name	Helpdesk, Helpdesk	Date	Sep 15, 2015 02:12 PM
	Department		Phone	88925
	Location		Email	ucshelpdesk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20131044 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	1T29W12	Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	1T29W12	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0094303; Adobe Design&Web Prem CS6 WIN from P0094303; AutoDesk AutoCAD 2015; AutoDesk AutoCAD Raster Design 2015, Land change Modeler for ArcGIS from VISA2013004060, Strater by Golden Software 4.0 (ver.4.3.1603) from P0096297
	Wired NIC	34:17:EB:A1:05:0E

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	peppers@wou.edu	88956

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	Sep 18, 2015 01:23 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shandelle Plasker	Sep 18, 2015 01:23 PM	Uninstalled Adobe Design&Web Prem CS5 WIN and installed Adobe Design&Web Prem CS6 WIN.	Add Attachment
Shandelle Plasker	Sep 18, 2015 11:30 AM	Task reassigned to Shandelle Pepper.	Add Attachment
Katie Halvorson	Sep 15, 2015 02:14 PM	Make sure CS6 and not CS5 is installed.	Add Attachment
Katie Halvorson	Sep 15, 2015 02:12 PM	this station gets CS6 Design and Web Premium installed. The others receive CS5. Megan asked to have this machine checked in NS218.	Add Attachment