Service Request Ticket

Service Request Information

CONTACT	Name	Mansayon, Christopher	Date	Sep 15, 2015 03:33 PM
	Department	Library & Media Services	Phone	88441
	Location		Email	mansayonc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20101091 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	C5BP1Q1	Description	Dell Latitude E6410 2.80GHz, 1066MHz 4M L2 Cache
	Serial No.	C5BP1Q1	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-640M(2.80GHz, 1066MHz, 4ML2)
	OS	Unknown	Software	MS Office Pro Plus 2010 installed as Office 2007 from P0080246, JAWS Professional v12 w/ remote access from P0080288, Dragon Nat.SpkingPro 11 from P0080293, ZoomText v9.1 MAG/RDR from P0080238
	Wired NIC	5C:26:0A:56:08:F4
	Wireless NIC	18:3D:A2:51:53:74
	Bluetooth NIC	68:A3:C4:47:04:D4

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	peppers@wou.edu	88956

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	Sep 17, 2015 03:17 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shandelle Plasker	Sep 17, 2015 03:17 PM	You are now able to log onto the laptop and the laptop is updated.	Add Attachment
Shandelle Plasker	Sep 16, 2015 04:06 PM	Had to bring the laptop back to our office. Was able to get in but I am updating the computer since it has not been updated in a long time.	Add Attachment
Kevin Thibeault	Sep 16, 2015 02:19 PM	Task reassigned to Shandelle Pepper.	Add Attachment
Dyl Karbia	Sep 16, 2015 01:37 PM	Task reassigned to Dyl Karbia.	Add Attachment
Megan Thibeault	Sep 16, 2015 08:29 AM	take off the domain and put back on the domain	Add Attachment
Katie Halvorson	Sep 15, 2015 03:33 PM	"trust relationship not found" on a check out laptop they have. It happens with multiple usernames. The computer is up at the info desk to be worked on.	Add Attachment