Service Request Ticket - # 58117

Service Request Information

CONTACT Name Hogate, John   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 16, 2015 11:50 AM
Department Facilities Services Phone 88952
Location Email hogatej@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130704[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 35B6M02 Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. 35B6M02 Location PDR 2023 Giveaway

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0093918

Wired NIC 34:17:EB:99:CF:83

TECHS Submitted by Kevin Thibeault Contact kthibeault11@wou.edu 88925
Primary Technician Contact rtidwell11@wou.edu 88925

Tracking

Entered by Date Memo
Ruby Tidwell
Email

Public
Entered by Date Memo
Ruby Tidwell Sep 16, 2015 03:31 PM 
Status changed from (1) Pending to (5) Completed
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Ruby Tidwell Sep 16, 2015 03:31 PM 
This appeared to be the same pop-up/error that was
seen in NS 115 instructor station.
It's a popup in chrome that looks like a virus and
throws all kinds of dialogs, but I believe is
actually only a webpage

Closed that, checked for add-ons, ran malwarebytes
(found five seemingly unrelated threats; removed
those)
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Ruby Tidwell Sep 16, 2015 02:54 PM 
Task reassigned to Ruby Tidwell.
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Kevin Thibeault Sep 16, 2015 11:50 AM 
He logged onto his computer today and it told him
that his computer is infected with adware and
spyware. He would like someone to stop by as soon
as possible and will be in his office most of the
day today and tomorrow but would like a phone call
first to make sure hes in.
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