Service Request Ticket - # 58131

Service Request Information

CONTACT Name Clark, Adry   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 17, 2015 09:35 AM
Department Service Learning & Career Development Phone 88648
Location Email clarka@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20110843[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
Serial No. 2GK65V1 Location PDR

CPU Intel Core i5-2500(3.3GHz,6M,TV-x)


OS Windows 7 Pro, 64 bit Software MS Office Pro Plus 2010 from P0085446

Wired NIC 18:03:73:23:50:DF

TECHS Submitted by Kevin Thibeault Contact kthibeault11@wou.edu 88925
Primary Technician Contact rtidwell11@wou.edu 88925

Tracking

Entered by Date Memo
Ruby Tidwell
Email

Public
Entered by Date Memo
Ruby Tidwell Sep 17, 2015 11:13 AM 
She mentioned that it will work for a while but
stop working in a few days; I told her to call
back if it happened again (just her station, not
anyone else in the office)
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Ruby Tidwell Sep 17, 2015 11:12 AM 
Status changed from (1) Pending to (5) Completed
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Ruby Tidwell Sep 17, 2015 11:12 AM 
Deleted printer & restarted print spooler, deleted
driver.  Re-added and printed successfully
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Ruby Tidwell Sep 17, 2015 10:44 AM 
Task reassigned to Ruby Tidwell.
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Kevin Thibeault Sep 17, 2015 09:35 AM 
She called in stating that some days her computer
will connect to the printer and other days it
won't. She would like someone to come down and
reconnect it for her so it stays connected. She is
available all day today and tomorrow and would
like a phone call before you head over.
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