Service Request Ticket - # 58134

Service Request Information

CONTACT Name Harris, Glen   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 17, 2015 10:39 AM
Department Athletics Phone 89249
Location Email harrisg@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20080465[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude D630, 2.50GHz, 6M L2 Cache, 800MHz
Serial No. 84RDPH1 Location PDR

CPU Intel Core 2 Duo T9300(2.5GHz/800Mhz/6ML2cache)


OS Unknown Software Windows Vista business downgrade to WIN XP Pro, MS Office Pro Plus 2007 from P0068380 installed as Offcie Pro 2003, Adobe Production Premium CS5 Win from P0075741 installed as Prod. Premium CS4

Wired NIC 00:21:70:C4:F5:05


Wireless NIC 00:21:5C:86:D9:8F

TECHS Submitted by Kevin Thibeault Contact kthibeault11@wou.edu 88925
Primary Technician Contact ucshelpdesk@wou.edu 88925

Tracking

Entered by Date Memo
Service Request Desk
Email

Public
Entered by Date Memo
Katie Halvorson Sep 29, 2015 02:33 PM 
Status changed from (1) Pending to (5) Completed
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Katie Halvorson Sep 29, 2015 02:33 PM 
Came and picked up.
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Katie Halvorson Sep 29, 2015 01:01 PM 
called and he said he was going to come by today
and get them before 5.
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Ruby Tidwell Sep 25, 2015 05:00 PM 
Task reassigned to Service Request Desk.
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Ruby Tidwell Sep 25, 2015 04:52 PM 
Finished up -- both are back up at the front desk.

He will pick them up some time on Monday
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Ruby Tidwell Sep 25, 2015 04:04 PM 
I talked with Glen and gave him some options for
the XP machine.

He is going to take it back as is for now and make
sure they don't have anything they need from it. 
He doesn't want a replacement; he said they will
retire it soon anyway.

Running malwarebytes and updates on 20100048[Edit Inv]
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Ruby Tidwell Sep 25, 2015 03:49 PM 
Another note:  20080465[Edit Inv] is running XP
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Ruby Tidwell Sep 25, 2015 03:36 PM 
Note:  no charger was provided with 20080465[Edit Inv]
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Ruby Tidwell Sep 25, 2015 03:34 PM 
Task reassigned to Ruby Tidwell.
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Ruby Tidwell Sep 25, 2015 12:39 PM 
Status changed from (7) Waiting for Contact to (1) Pending
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Katie Halvorson Sep 22, 2015 01:19 PM 
Task reassigned to UCS Tech.
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Katie Halvorson Sep 22, 2015 01:19 PM 
The two computers are up front at the SRD.
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Katie Halvorson Sep 21, 2015 04:27 PM 
He has them ready and will drop off tomorrow morning.
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Megan Thibeault Sep 21, 2015 04:16 PM 
Status changed from (1) Pending to (7) Waiting for Contact
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Megan Thibeault Sep 21, 2015 04:16 PM 
Status changed from (1) Pending to (7) Waiting for Contact
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Megan Thibeault Sep 21, 2015 04:16 PM 
Can you contact and ask them to drop off the
laptops when they are ready for us to reimage them
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Shandelle Plasker Sep 21, 2015 10:29 AM 
Task reassigned to UCS Tech.
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Shandelle Plasker Sep 18, 2015 03:09 PM 
Task reassigned to Shandelle Pepper.
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Shandelle Plasker Sep 18, 2015 03:09 PM 
He is calling me next week after he backs
everything up to his H drive.
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Kevin Thibeault Sep 17, 2015 10:39 AM 
len called in asking if we could clean up the
laptops that are used for the sporting events so
they will run a little faster and be ready for the
start of the year. He has two computer he would
liked cleaned up WOU #'s 20080465[Edit Inv], 20100048[Edit Inv]. They
are in his office and can be picked up at the
nearest convenience.
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