Service Request Ticket

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Service Request Information

CONTACT	Name	Thakur, Garima	Date	Sep 18, 2015 11:55 AM
	Department	Creative Arts/Art	Phone	89247
	Location		Email	thakurg@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20150143 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple iMac 27-inch with Retina 5K display #Z0QW
	Serial No.	D25QD0D7FY13	Location	PDR
	CPU	Intel Core i5(3.3GHz Quad-core)
	OS	MAC OS X 10.10 (Yosemite)	Software	Office for MAC from XXXX2015004715, AutoDesk Maya from campus site license(Free Acad), Adobe CCE2015 subscription user(load FULL Adobe CCE to MATCH ITC103); Font Explorer X Pro 5.x(MAC) from VISA2015004774
	Wired NIC	38:C9:86:02:D4:BA
	Wireless NIC	D0:03:4B:CE:48:C1
	Bluetooth NIC	D0:03:4B:CE:48:C2

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Tracking

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Sep 29, 2015 02:59 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
John Rushing	Sep 29, 2015 02:59 PM	delivered	Add Attachment
John Rushing	Sep 29, 2015 01:49 PM	left VM to setup delivery	Add Attachment
John Rushing	Sep 29, 2015 01:16 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
John Rushing	Sep 29, 2015 01:16 PM	Moved Computer in AD	Add Attachment
John Rushing	Sep 29, 2015 01:15 PM	Installed ITC 003 programs, Autodesk, AdobeCC2015, MonoType_FontExplorerPro...	Add Attachment
Megan Thibeault	Sep 29, 2015 11:50 AM	she will be in her office all day, needs machine today	Add Attachment
Megan Thibeault	Sep 29, 2015 08:49 AM	Task reassigned to John Rushing.	Add Attachment
Megan Thibeault	Sep 29, 2015 08:49 AM	you started on this right?	Add Attachment
Tricia Flaherty	Sep 28, 2015 09:44 AM	additional RAM has arrived and I will install this morning	Add Attachment
Tricia Flaherty	Sep 28, 2015 09:43 AM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	Sep 28, 2015 09:43 AM	Font Explorer: T:\MonoType_FontExplorerPro\Font ExplorerPro X Autodesk Maya and Mudbox: T:\Autodesk\AutoDeskEntCreationSuiteUltimate2016\AutoDeskEntCreationSuiteUltimate2016_MAC Adobe CC2015 Full MAC to match LAB she will be a named user as well: T:\Adobe CCE\CCEPackages\CC2015\AdobeCC2015FULL_MAC	Add Attachment
Shandelle Plasker	Sep 21, 2015 12:25 PM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Shandelle Plasker	Sep 21, 2015 12:25 PM	Please contact Stephanie Price at 88461 to give her an update once someone grabs this new equip setup. She will pass the update to Garima.	Add Attachment
Sarah Pettigrew	Sep 18, 2015 11:55 AM	NEW EQUIP SETUP: An iMac needs to be setup and delivered to Garima Thakur in ITC 208. The WOU # of the computer is 20150143. The new equipment is on the counter in ITC 009.	Add Attachment