Service Request Ticket - # 58152

Service Request Information

CONTACT Name Powell, Tracy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 18, 2015 04:07 PM
Department Behavioral Sciences Division Phone 88299
Location Email dalket@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130917[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. 4447V12 Location PDR

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0094150

Wired NIC 34:17:EB:A5:51:5C

TECHS Submitted by Sarah Pettigrew Contact spettigrew12@wou.edu 88925
Primary Technician Contact rtidwell11@wou.edu 88925

Tracking

Entered by Date Memo
Ruby Tidwell
Email

Public
Entered by Date Memo
Ruby Tidwell Sep 25, 2015 03:27 PM 
Status changed from (6) Ready to Deliver to (5) Completed
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Ruby Tidwell Sep 25, 2015 03:27 PM 
Delivered and set up; verified drives and printers
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Ruby Tidwell Sep 25, 2015 11:43 AM 
Called her -- meeting at 1:15 for setup
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Megan Thibeault Sep 25, 2015 11:40 AM 
Task reassigned to Ruby Tidwell.
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Megan Thibeault Sep 25, 2015 11:40 AM 
Is this something you can do?
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Kevin Thibeault Sep 25, 2015 11:23 AM 
She called in today asking for her new computer to
be set up today if possible. She will be in her
office until 1 but is leaving then. Linda Kunze
88344 can let you in Tracy's office to set up the
computer. If the computer is unable to be set up
today she would like it to be set up next Friday 10/2.
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Ruby Tidwell Sep 25, 2015 10:39 AM 
Sent email for availability (listed email appears
incorrect -- sent to powellt)
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Ranjit Kayastha Sep 25, 2015 10:32 AM 
Status changed from (1) Pending to (6) Ready to Deliver
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Ruby Tidwell Sep 24, 2015 12:58 PM 
Task reassigned to UCS Tech.
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Ruby Tidwell Sep 24, 2015 12:58 PM 
Ready to go, added to AD
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Ruby Tidwell Sep 24, 2015 09:08 AM 
Started image
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Sarah Pettigrew Sep 18, 2015 04:07 PM 
NEW EQUIP SETUP: (GFA) A Dell computer and monitor need to 
be setup and delivered to Tracy Powell in TODD 329. The WOU # 
of the new computer is 20130917[Edit Inv] and the new monitor is 
20130993[Edit Inv]. The WOU # of the old computer is 20091008[Edit Inv] and the 
old monitor is 20091052[Edit Inv]. The new equipment is on the GFA 
shelf in the hallway.
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