Service Request Ticket - # 58156

Service Request Information

CONTACT Name Westervelt-Parker, Kara   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 21, 2015 08:16 AM
Department Registrar’s Office Phone 88189
Location Email westerveltparkerk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20110865[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
Serial No. 2BV75V1 Location PDR

CPU Intel Core i5-2500(3.3GHz,6M,TV-x)


OS Windows 7 Pro, 64 bit Software MS Office Pro Plus 2010 from P0085446

Wired NIC 18:03:73:26:10:D6

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact soukupm@wou.edu 88568

Tracking

Entered by Date Memo
Mike Soukup
Email

Public
Entered by Date Memo
Mike Soukup Sep 21, 2015 09:11 AM 
Status changed from (1) Pending to (5) Completed
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Katie Halvorson Sep 21, 2015 09:05 AM 
Task reassigned to Mike Soukup.
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Mike Soukup Sep 21, 2015 08:51 AM 
I reinstalled Java for her.
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Katie Halvorson Sep 21, 2015 08:16 AM 
She updated Java and now she can't get in Banner.
 She works on IE and it has a big X over.  She
uninstalled Java and needs someone to install the
right one and make sure she can get back in Banner.

She is around today till 1130 today and tomorrow
she is around till 10 and after 3.
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