Service Request Ticket

Service Request Information

CONTACT	Name	DelloStritto, Mary Ellen	Date	Sep 21, 2015 09:48 AM
	Department	Behavioral Sciences Division	Phone	89657
	Location		Email	dellostm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20120728 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro 15inch w/ Retina, 2.4GHz Quad i7
	Serial No.	C02KH38SFFT0	Location	PDR
	CPU	Intel Core i7(2.4GHz quad, 6MB L3 cache)
	OS	MAC OS X 10.14 (Mojave)	Software	MS Office for MAC 2011 from P0089412,SPSS Statistics Premium Faculty Pack from P0102741 til NOV-30-2017(Statistics24 in NOV2016) see T:\Spss\SPSS2x_TRI TERM licensesStatisticsPremFacPack
	Wireless NIC	28:CF:E9:19:38:DD
	Bluetooth NIC	28:CF:E9:19:38:DE

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact

Entered by	Date	Memo
Self Resolved			Email Public
Entered by	Date	Memo
Katie Halvorson	Sep 21, 2015 04:10 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Katie Halvorson	Sep 21, 2015 04:10 PM	Task reassigned to Self Resolved.	Add Attachment
Katie Halvorson	Sep 21, 2015 04:10 PM	She was able to get it all to clear.	Add Attachment
Katie Halvorson	Sep 21, 2015 09:48 AM	She was searching for something and a box popped up saying not to shut down the computer and it keeps coming back and making very loud noises while she has it on. She hasn't restarted because the computer tells her not to. She is not doing anything on it because she doesn't want to make it worse. She is around till noon today.	Add Attachment