Service Request Ticket

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Service Request Information

CONTACT	Name	Kazerouni, Rahim	Date	Sep 21, 2015 03:23 PM
	Department	Natural Science Division	Phone	88489
	Location		Email	kazeror@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090517 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	728SFK1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro	Software	WIN 7 Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0072871
	Wired NIC	00:26:B9:74:7F:ED

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	dkarbia11@wou.edu	88925

Tracking

Entered by	Date	Memo
Dyl Karbia			Email Public
Entered by	Date	Memo
Dyl Karbia	Oct 01, 2015 12:01 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Dyl Karbia	Oct 01, 2015 12:01 PM	I was able to get hold of Professor Rahim and help resolve the problem with his machine. It work just fine.	Add Attachment
Dyl Karbia	Oct 01, 2015 08:18 AM	Task reassigned to Dyl Karbia.	Add Attachment
Kevin Thibeault	Sep 30, 2015 02:34 PM	Task reassigned to UCS Tech.	Add Attachment
Kevin Thibeault	Sep 30, 2015 02:34 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Kevin Thibeault	Sep 30, 2015 02:34 PM	He would like for this to happen tomorrow 10/1 from 8am-12pm if not tomorrow then Friday 10/2 from 1-2:30.	Add Attachment
Megan Thibeault	Sep 30, 2015 02:29 PM	Task reassigned to Service Request Desk.	Add Attachment
Megan Thibeault	Sep 30, 2015 02:29 PM	Can you get updated availability for a tech to come by with a loaner so we can reimage his machine.	Add Attachment
Dyl Karbia	Sep 29, 2015 01:03 PM	Task reassigned to UCS Tech.	Add Attachment
Megan Thibeault	Sep 29, 2015 11:00 AM	Task reassigned to Dyl Karbia.	Add Attachment
Ruby Tidwell	Sep 28, 2015 02:45 PM	He is in from 9-2 tomorrow	Add Attachment
Dyl Karbia	Sep 28, 2015 09:15 AM	I spoke with Rahim and he said that the best time to get hold of him today is between 1:00-2:00pm	Add Attachment
Katie Halvorson	Sep 28, 2015 08:58 AM	He is around today before 10 and then 1-3 today.	Add Attachment
Katie Halvorson	Sep 28, 2015 08:58 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Katie Halvorson	Sep 28, 2015 08:58 AM	He is still having the same issues. He is getting errors that pop up too. He has been under safe mode and it isn't allowing access to some things he needs. The ads are random but still get in the way.	Add Attachment
Kevin Thibeault	Sep 23, 2015 01:50 PM	Task reassigned to UCS Tech.	Add Attachment
Kevin Thibeault	Sep 23, 2015 01:50 PM	Tomorrow at 8:30 am come with a loaner, reimage his machine.	Add Attachment
Megan Thibeault	Sep 22, 2015 02:24 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Sep 22, 2015 02:24 PM	uninstalled firefox, started malware bytes and a sophos scan	Add Attachment
Katie Halvorson	Sep 22, 2015 01:33 PM	Status changed from (2) Scheduled to (1) Pending	Add Attachment
Katie Halvorson	Sep 22, 2015 01:33 PM	When he clicks on moodle or other WOU stuff, it takes him to advertisement again. It was working for a little and then went back to the same issue. He is around today till 4. He is in tomorrow morning and will stick around if he knows someone is coming.	Add Attachment
Megan Thibeault	Sep 22, 2015 11:11 AM	Task reassigned to Megan Eichler.	Add Attachment
Megan Thibeault	Sep 22, 2015 11:10 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Megan Thibeault	Sep 22, 2015 11:10 AM	12:15pm	Add Attachment
Katie Halvorson	Sep 21, 2015 03:23 PM	When he tried to download Firefox, the version seems to be reacting funny. When he tries to go to websites, it jumps to some kind of advertisement and never gets him where he wants. THe error on the screen now says not to restart or shut down. He ran sophos and nothing came back though. He can't get anything done and is worries it's a virus. He can stay till 5 if someone can come over otherwise tomorrow he is in 830 till all day.	Add Attachment