Service Request Ticket - # 58177

Service Request Information

CONTACT Name Freymuth, Dirk   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 21, 2015 03:54 PM
Department Creative Arts/Music Phone 88874
Location Email freymutd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20131007[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple Macbook Air 13.3-inch #Z0P0
Serial No. C02MQ5LYF6T6 Location PDR 2023 Giveaway

CPU Intel Core i5(1.4GHz, dual core, 3MB L3)


OS MAC OS X 10.11 (El Capitan) Software MS Office 2011 Std for MAC from P0094155, Logic Pro X from Music Licenses P0095256 and MakeMusic Finale 2014 from P0095335 ***must be MAVERICK OS with last two software titles***

Wireless NIC 48:D7:05:B6:C0:B9


Bluetooth NIC 48:D7:05:B6:C0:BA


TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact rtidwell11@wou.edu 88925

Tracking

Entered by Date Memo
Ruby Tidwell
Email

Public

Entered by Date Memo
Ruby Tidwell Oct 14, 2015 03:34 PM
Status changed from (1) Pending to (5) Completed
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Ruby Tidwell Oct 14, 2015 03:34 PM
Installed
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Ruby Tidwell Oct 14, 2015 02:05 PM
Called office and cell; no answer -- left VM on 
cell
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Katie Halvorson Oct 13, 2015 01:58 PM
He is around today till 4 and tomorrow 2-5.

Office will be unlocked. But call his cell before
coming over 612-205-9170
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Ruby Tidwell Oct 13, 2015 12:40 PM
Left VM for availability
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Katie Halvorson Oct 13, 2015 12:20 PM
Priority changed from (4) Moderate Priority to (3) Priority.
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Katie Halvorson Oct 13, 2015 12:20 PM
He is ready for WOU#20131007[Edit Inv] to be completed now.
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Ruby Tidwell Oct 07, 2015 04:18 PM
Priority changed from (3) Priority to (4) Moderate Priority.
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Ruby Tidwell Oct 07, 2015 04:14 PM
Installed on both lab stations; he wanted to hold
off on his own machine for now.  He will contact
us when he's ready for that installation
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Ruby Tidwell Oct 07, 2015 04:14 PM
Priority changed from (2) High Priority to (3) Priority.
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Ruby Tidwell Oct 07, 2015 01:20 PM
Meeting with Dirk at 3 today
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Ruby Tidwell Oct 06, 2015 11:53 AM
Sent email for availability -- it looks like he is
in his office at 2:30 today
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John Rushing Oct 06, 2015 11:24 AM
Task reassigned to Ruby Tidwell.
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John Rushing Oct 05, 2015 02:59 PM
Tricia made a new installer: T:\5. Mac 
Software\Apple 
Logic\LogicProX_MUSIC_Dept25user_license\LogicProX
_10.2.pkg
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John Rushing Oct 05, 2015 01:39 PM
The version from Munki/JAMF is 10.0.7 and the 
version from the App Store is 10.2.
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John Rushing Oct 05, 2015 08:37 AM
Tricia had me install the FinalCut Pro package 
she created for Munki and place it on JAMF Casper 
Self Service.  It is out there with only access 
for Ruby like we talked about.
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Kevin Thibeault Oct 02, 2015 12:08 PM
He called in stating that he needs this update
done because students are starting to have issues
with these stations. I let him know I would relay
the importance of this task.
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Ruby Tidwell Oct 01, 2015 01:53 PM
Task reassigned to John Rushing.
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Ruby Tidwell Oct 01, 2015 01:53 PM
Left him a VM with an update
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Megan Thibeault Oct 01, 2015 01:33 PM
Task reassigned to Ruby Tidwell.
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Megan Thibeault Oct 01, 2015 01:33 PM
Ruby: can you contact Dirk and let him know we are
working on it, should be completed next week,
please put this in Johns queue, he was trying
packages on JAMF. Thanks!
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Ruby Tidwell Sep 28, 2015 02:59 PM
Talked with Tricia; we think this may have to do
with Logic Pro X being installed via Munki?
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Kevin Thibeault Sep 28, 2015 01:24 PM
Priority changed from (3) Priority to (2) High Priority.
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Kevin Thibeault Sep 28, 2015 01:24 PM
Dirk called in wanting to know the status of this
SR. He stated that he needed to be able to use
Logic Pro X 10.2 this week because his students
are using it. He would like to be called at
612-205-9170.
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Ruby Tidwell Sep 24, 2015 02:51 PM
Saw Dirk - the updates aren't showing up in the
app store (even when I log in).  When I look up
Logic Pro X it gives a message that since it
wasn't installed through the app store, it needs
to be purchased fresh.  Can we push the update
without going through the app store?
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Ruby Tidwell Sep 24, 2015 01:15 PM
Task reassigned to UCS Tech.
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Ruby Tidwell Sep 24, 2015 01:15 PM
He wasn't in his office; left VM
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Megan Thibeault Sep 24, 2015 11:31 AM
Task reassigned to Ruby Tidwell.
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Kevin Thibeault Sep 24, 2015 11:10 AM
Task reassigned to UCS Tech.
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Kevin Thibeault Sep 24, 2015 10:53 AM
He will be in his office from 1 until 2 today. He
would like to be notified on his cell phone at
612-205-9170 if we cannot make it today
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Kevin Thibeault Sep 24, 2015 08:33 AM
Left VM
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Katie Halvorson Sep 21, 2015 04:25 PM
left vm asking about tomorrow morning
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Megan Thibeault Sep 21, 2015 04:15 PM
**If I can meet him
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Megan Thibeault Sep 21, 2015 04:15 PM
Task reassigned to Service Request Desk.
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Megan Thibeault Sep 21, 2015 04:15 PM
find out if he can meet with me tomorrow morning
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Katie Halvorson Sep 21, 2015 03:54 PM
He would like to update Logic Pro X but the
username is grayed out with a UCS username.  He
says the version is free but can't get it
installed on his own.  He needs multiple machines
to get Logic Pro X 10.2

20131007[Edit Inv] - office
20120828[Edit Inv] - aps 230
20101341[Edit Inv] - aps 226
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