Service Request Ticket - # 58185

Service Request Information

CONTACT Name McDowell, Linda   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 22, 2015 09:48 AM
Department The Research Institute Phone 8-8503
Location Email mcdowelll@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20140403[Edit Inv] (opens in a new window) Bldg/Room TODD 244
Service Tag Description Apple MacBook Air 13.3-inch #Z0P0
Serial No. C02NW59ZG5RP Location Linda McDowell

CPU Intel Core i7(1.8GHz, 4MB L3 cache)


OS MAC OS X 10.10 (Yosemite) Software MS Office 2011 Std for MAC from XXXX2014004298,

Wireless NIC 34:36:3B:5D:CB:F6


Bluetooth NIC 34:36:3B:5D:CB:F7

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact lambertp@wou.edu 88003

Tracking

Entered by Date Memo
Paul Lambert
Email

Public
Entered by Date Memo
Katie Halvorson Sep 22, 2015 04:34 PM 
Came and picked it up
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Katie Halvorson Sep 22, 2015 01:57 PM 
****This is an email****
Hey there,

Your computer is up front and working!

We are open till 5 if you want to come grab it
anytime before then.

Thanks!
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Paul Lambert Sep 22, 2015 10:45 AM 
Status changed from (1) Pending to (5) Completed
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Paul Lambert Sep 22, 2015 10:45 AM 
Works now.  Safari was being blocked by Spohos. 
Restored default web setting in Sophos and then it
worked.
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Katie Halvorson Sep 22, 2015 09:48 AM 
Computer not connecting to wifi.  Email works but
no web access.
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