Service Request Ticket - # 58194

Service Request Information

CONTACT Name Carter, Scott   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 22, 2015 02:44 PM
Department Library & Media Services Phone 88848
Location Email carters@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20110405[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple iMac 27-inch,3.4GHz Quad-Core Intel i7 #Z0M7
Serial No. D25GQ1GFDHJW Location PDR

CPU 3.4GHz Quad-Core Intel Core i7


OS Unknown Software Transfer to W#20110407: Apple Final Cut Pro X from P0092528, Roxio Toast Titanium v11 from P0092312, QuickTime 7 Pro for MAC from P0057077, also install Adobe CC2015 Full MAC from Lab WOU license

Wired NIC 3C:07:54:2D:9B:DC


Wireless NIC E4:CE:8F:66:0D:CC


Bluetooth NIC 34:51:C9:F2:C0:BB


TECHS Submitted by Sarah Pettigrew Contact spettigrew12@wou.edu 88925
Primary Technician Contact rtidwell11@wou.edu 88925

Tracking

Entered by Date Memo
Ruby Tidwell
Email

Public

Entered by Date Memo
Ruby Tidwell Oct 21, 2015 04:59 PM
Brought old iMacs back and gave to Tricia
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Ruby Tidwell Oct 21, 2015 04:59 PM
Status changed from (6) Ready to Deliver to (5) Completed
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Ruby Tidwell Oct 21, 2015 04:59 PM
Delivered and set up; printers added
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Sarah Pettigrew Oct 21, 2015 02:35 PM
Task reassigned to Ruby Tidwell.
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Ranjit Kayastha Oct 15, 2015 02:56 PM
Status changed from (1) Pending to (6) Ready to Deliver
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Ruby Tidwell Oct 15, 2015 01:06 PM
Task reassigned to UCS Tech.
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Ruby Tidwell Oct 15, 2015 12:59 PM
Ready to go:
Both have Adobe CC2015, Toast, Quicktime, 
Garageband, iMovie, and iWorks; 20110398[Edit Inv] 
additionally has Final Cut Pro
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Ruby Tidwell Oct 15, 2015 12:06 PM
Task reassigned to Ruby Tidwell.
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Ruby Tidwell Oct 14, 2015 02:00 PM
20110398[Edit Inv] is being subbed for 20110405; starting 
JAMF image now
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Ruby Tidwell Oct 13, 2015 01:48 PM
Started JAMF image of 20110407[Edit Inv]

20110405[Edit Inv] power button unresponsive; Tricia said 
we need to swap this iMac out with another we 
have in storage from the same lab.  Please also 
update inventory or let Tricia know.
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Tricia Flaherty Oct 08, 2015 03:36 PM
please touch base with Scott Carter as soon as
possible on a timeline for getting theses stations
as he is having some issues with the current iMacs
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Tricia Flaherty Oct 08, 2015 03:35 PM
Priority changed from (3) Priority to (2) High Priority.
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Tricia Flaherty Oct 08, 2015 03:35 PM
****This is an email****
Tricia,

I thought I'd touch bases and see when you were
planning on upgrading the Macs/PCs here in the
Digital Media Center. Any ideas on timeframe?

Since the Mac OS were upgraded/reimaged, we've had
some compatiblity issues with our decks in the
production rooms. It seems the newer versions of
iMovie and FinalCut Pro don't see the decks as
decks, which prevents us from importing video off
of them.  We're using Premiere to import now, but
it's even more of a memory hog and crashes
frequently (hence why newer Macs with more memory
might work better).

Before I buy new digital converters, I wanted to
see how the newer Macs perform with the decks.

Thanks,
Scott
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Tricia Flaherty Sep 28, 2015 10:35 AM
Task reassigned to New Equip. Setup.
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Tricia Flaherty Sep 28, 2015 10:35 AM
These stations will get the Full Adobe CC2015 for
MAC package:
T:\Adobe CCE\CCEPackages\CC2015\AdobeCC2015FULL_MAC

Transfer from W#20130151: Apple Final Cut Pro X
from P0092528, Roxio Toast Titanium v11 from
P0092312, QuickTime 7 Pro for MAC from P0057077, 

Transfer from W#20130150: Roxio Toast Titanium v11
from P0092312,  
QuickTime 7 Pro for MAC from P0057077

T:\Roxio\Toast\Toast_Titanium_11_Pro
T:\5. Mac Software\QuickTime\Quicktime Pro 7
T:\5. Mac Software\Apple Final Cut\FinalCutProX
Will need Full iMovie, GarageBand, and iWorks apps 
Please bring iMacs with W#2013 tags back to Tricia
for redistribution
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Sarah Pettigrew Sep 22, 2015 02:44 PM
NEW EQUIP SETUP: Two iMacs need to be setup and
delivered to the digital production labs.
HL221-W#20110405[Edit Inv] replacing W#20130151[Edit Inv]
HL222-W#20110407[Edit Inv] replacing W#20130150[Edit Inv]
The iMacs are on the counter in ITC 008.
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