Service Request Ticket - # 58195

Service Request Ticket - # 58195

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Service Request Information

CONTACT	Name	McAlpine, Diana	Date	Sep 22, 2015 02:50 PM
	Department	Health & Exercise Science	Phone	88908
	Location		Email	mcalpined@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090514 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	71SVFK1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro	Software	MS Office Pro Plus 2007 license from P0072871, TRANSFERRING TO NEW USER AND UPGRADING --DO NOT RE INSTALL- [TRANSFERRED OF APRIL2015(not needed by Stephanie Kirby) STATA/SE v12 from VISA2012003392]
	Wired NIC	00:26:B9:74:82:3E

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Tracking

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Sep 29, 2015 08:00 AM	Task reassigned to John Rushing.	Add Attachment
John Rushing	Sep 29, 2015 07:59 AM	delivered on 9/28/15 at 4:40pm	Add Attachment
John Rushing	Sep 28, 2015 04:14 PM	Moved in AD HPE	Add Attachment
Ruby Tidwell	Sep 28, 2015 04:04 PM	Finished set up, added as admin, installed Stata v12, ran updates	Add Attachment
Kevin Thibeault	Sep 28, 2015 02:16 PM	She called in looking for this computer and to see where we are with this SR.	Add Attachment
Megan Thibeault	Sep 28, 2015 09:56 AM	Task reassigned to UCS Tech.	Add Attachment
Megan Thibeault	Sep 28, 2015 09:56 AM	**This is an email** Morning Megan, I was working on a ow staff computer brandon claggets optiflex on friday but didn't finish. however i did reemerge it and applied sophos. just needs the flash, java etc to be updated. can you tell ruby to help me out. vr, jon	Add Attachment
Jonathan Yoshikawa	Sep 23, 2015 12:12 PM	Task reassigned to Jonathan Yoshikawa.	Add Attachment
Katie Halvorson	Sep 22, 2015 02:50 PM	**This is an email** OK, it is ready to be wiped. If you could just let me know when it's done, I would really appreciate it. Thanks!	Add Attachment
Katie Halvorson	Sep 22, 2015 02:50 PM	**This is an email** That is what we need to do. I just emailed Brandon, the new faculty, to verify that he hasn't used the computer yet. He does have a key to that office so he might have. If he has and has any work on it that he needs to back up, I'll let you know when it's ready to be wiped. Thank you,	Add Attachment
Katie Halvorson	Sep 22, 2015 02:50 PM	**This is an email** Hello, We have had a faculty change over the summer with one faculty leaving and very recently a new faculty member taking her place. The new person is using the same office, phone number and computer as the previous person. I am not sure if the computer has been cleaned yet, if not, please let me know. Otherwise, if it is good to go, this is just to inform you of the change of the person using that computer. Computer: 20090514 Office: ED 140 Previous: Stephanie Kirby New: Brandon Claggett V00201573 Thank you, Diana McAlpine	Add Attachment