Service Request Ticket - # 58196

Service Request Information

CONTACT Name Carter, Scott   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 22, 2015 03:01 PM
Department Library & Media Services Phone 88848
Location Email carters@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130224[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 28GN8Y1 Description Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
Serial No. 28GN8Y1 Location PDR 2023 Giveaway

CPU Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)


OS Windows 7 Pro, 64 bit Software Office Pro Plus 2013 from P0091562; TRANSFER from W#20110097 Camtasia 7.1 from ODS Grant bundle, Dragon Naturally Spring Prem Ed. v12 from P0092529, This station gets full Adobe CC2015 for WIN from Student LAB license; Start-Stop UNIVERSAL Transcription System STd Edition V.12.0.11 from VISA2015005099 FEB2015 SR59393;VideoPad Video Editor Home Edition 5.0.1 MAC/WIN license VISA2016006251 MARCH2017

Wired NIC B8:CA:3A:8A:DB:AA

TECHS Submitted by Sarah Pettigrew Contact spettigrew12@wou.edu 88925
Primary Technician Contact rtidwell11@wou.edu 88925

Tracking

Entered by Date Memo
Ruby Tidwell
Email

Public
Entered by Date Memo
Ruby Tidwell Oct 21, 2015 04:59 PM 
Status changed from (6) Ready to Deliver to (5) Completed
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Ruby Tidwell Oct 21, 2015 04:59 PM 
Delivered and set up
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Sarah Pettigrew Oct 21, 2015 02:35 PM 
Task reassigned to Ruby Tidwell.
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Ranjit Kayastha Oct 15, 2015 02:56 PM 
Status changed from (1) Pending to (6) Ready to Deliver
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Ruby Tidwell Oct 15, 2015 01:45 PM 
Task reassigned to UCS Tech.
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Ruby Tidwell Oct 15, 2015 01:45 PM 
Both have Adobe CC2015; 20130224[Edit Inv] additionally has 
Camtasia and DragonNaturallySpeaking

Ready to go
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Ruby Tidwell Oct 15, 2015 11:41 AM 
Task reassigned to Ruby Tidwell.
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Ruby Tidwell Oct 15, 2015 11:31 AM 
Updated; just adding special software now
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Ruby Tidwell Oct 13, 2015 12:30 PM 
Started images
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Tricia Flaherty Sep 28, 2015 11:00 AM 
Task reassigned to New Equip. Setup.
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Tricia Flaherty Sep 28, 2015 11:00 AM 
These stations gets full Adobe CC2015 for WIN from
Student LAB license. I am waiting on additional RAM.

TRANSFER from W#20110097[Edit Inv] to W#20130224[Edit Inv] Camtasia
7.1 from ODS Grant bundle, Dragon Naturally Spring
Prem Ed. v12 from P0092529
T:\camtasia\ODS-GrantCamtasia Bundle
T:\DragonNaturallySpeaking\12PremiumAcadEdition
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Sarah Pettigrew Sep 22, 2015 03:01 PM 
NEW EQUIP SETUP: 2 Dell computers and monitors
need to be setup and delivered to digital media
production labs.
HL 221- computer W#20130224[Edit Inv] replacing W#20110097[Edit Inv],
monitor W#20140930[Edit Inv] replacing W#20110114[Edit Inv]
HL 222- computer W#20130225[Edit Inv] replacing W#20110093[Edit Inv],
monitor W#20140931[Edit Inv] replacing W#20110116[Edit Inv]
There is additional RAM on order to swap out
between these stations.
The new equipment is behind Tricia's desk in ITC 009.
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