Service Request Ticket - # 58202

Service Request Information

CONTACT Name Hagemann, Ryan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 22, 2015 04:31 PM
Department President’s Office Phone 88809
Location Email hagemannr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20130918[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 43Y6V12 Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. 43Y6V12 Location PDR

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0094150

Wired NIC 34:17:EB:A5:4E:CD


TECHS Submitted by Sarah Pettigrew Contact spettigrew12@wou.edu 88925
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public

Entered by Date Memo
John Rushing Feb 07, 2018 11:41 AM
Status changed from (1) Pending to (5) Completed
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John Rushing Feb 07, 2018 11:41 AM
Computer has been delivered, 2/7/2018
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John Rushing Jan 29, 2018 11:03 AM
Computer is going to his intern, updating it now.
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Megan Thibeault Sep 26, 2017 07:32 AM
Status changed from (4) On Hold to (1) Pending
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Megan Thibeault Sep 26, 2017 07:32 AM
Let's try to get this done again.. Maybe check in
with BK on what he wants to do with this... 
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John Rushing May 10, 2017 11:06 AM
Status changed from (1) Pending to (4) On Hold
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John Rushing May 10, 2017 11:06 AM
Status changed from (4) On Hold to (1) Pending
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John Rushing May 10, 2017 11:06 AM
I sent an email reminder.
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John Rushing Nov 22, 2016 09:41 AM
Status changed from (1) Pending to (4) On Hold
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John Rushing Nov 09, 2016 02:50 PM
Installed his scanner, but still waiting on PP to 
move desk that is screwed into the wall before 
setting up other computer in his conference room.
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Megan Thibeault Nov 01, 2016 07:46 AM
Status changed from (2) Scheduled to (1) Pending
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Megan Thibeault Nov 01, 2016 07:46 AM
Are we done with this now?
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John Rushing Oct 17, 2016 08:06 AM
Ryan's computer was setup.  Still need to setup 
the station outside his office.  PP was going to 
move the desk.  Need to check back in to see when 
it will be ready.  We are also looking at his 
Snap Scan Scanner it was not powering on.
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John Rushing Oct 12, 2016 03:08 PM
Scheduled for Friday at 10am.
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John Rushing Oct 10, 2016 11:40 AM
Both systems are ready for delivery.  I sent Ryan 
an email to setup a time and date.
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Courtney Croy Oct 06, 2016 02:53 PM
NEW EQUIP SETUP: A Dell CPU W#20160388[Edit Inv] and Monitor 
W#20160389[Edit Inv] are to be set up and delivered. The cpu and 
monitor that is there right now will be moved to a conference 
room. This is CPU W#20130918[Edit Inv] and monitor W#20130994[Edit Inv].
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John Rushing Oct 06, 2016 08:44 AM
running updates on computer
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Megan Thibeault Oct 05, 2016 05:01 PM
Priority changed from (3) Priority to (1) Highest Priority.
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Megan Thibeault Oct 05, 2016 05:01 PM
Priority changed from (3) Priority to (1) Highest Priority.
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Megan Thibeault Oct 05, 2016 05:01 PM
PLEASE CALL AND SETUP TOMORROW!! Bill contacted
Ryan about this!
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John Rushing Jan 20, 2016 09:48 AM
Status changed from (6) Ready to Deliver to (4) On Hold
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Megan Thibeault Nov 11, 2015 03:18 PM
***Bill said that Ryan will contact you when he is
ready for the setup.***
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John Rushing Oct 28, 2015 08:01 AM
John:
 
So sorry that I have not gotten back to you¡K   It 
crosses my mind, and then I realize that I need 
to move things to my shared drives, and¡K
 
Indeed, I need to get my new set-up.  I have 
board meetings tomorrow, so I will be 
indisposed.  I will do my very best to move 
everything to shared drives and connect with you 
about schedule.
Plus, I just updated the operating system on my 
iPhone, and now cannot get my wou.edu back on 
it.  Looks like I need some sort of server.
 
Technology¡K.  ¿º
 
Thanks so much for your patience, John.  I do 
appreciate it.  
 
Ryan
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John Rushing Oct 26, 2015 09:17 AM
Sent email to schedule a delivery time.
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John Rushing Oct 19, 2015 01:57 PM
left VM to setup delivery time
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John Rushing Oct 08, 2015 11:29 AM
Sent email to schedule a delivery time.
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John Rushing Oct 05, 2015 02:37 PM
left VM to schedule a delivery time.
 
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John Rushing Sep 28, 2015 03:32 PM
left VM to schedule a delivery time.
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Megan Thibeault Sep 25, 2015 11:42 AM
Task reassigned to John Rushing.
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Megan Thibeault Sep 25, 2015 11:42 AM
Can you do this setup Monday?
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Ranjit Kayastha Sep 25, 2015 10:32 AM
Status changed from (1) Pending to (6) Ready to Deliver
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Ruby Tidwell Sep 25, 2015 10:29 AM
He is in Monday until 10 or from 3-5, or Tuesday
from 9-11.

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Ruby Tidwell Sep 24, 2015 01:01 PM
Task reassigned to UCS Tech.
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Ruby Tidwell Sep 24, 2015 01:01 PM
Set up, added to AD

I added the printer normally through Krusty, if
any additional setup is needed, it still needs to
be done.  Whoever sets up, please test print.
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Ruby Tidwell Sep 24, 2015 09:13 AM
Started image
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Sarah Pettigrew Sep 22, 2015 04:31 PM
NEW EQUIP SETUP: (New Hire) A Dell computer and
two monitors need to be setup and delivered to
Ryan Hagemann in AD311. The WOU # of the computer
is 20130918[Edit Inv] and the monitors are W#20111166[Edit Inv] and
W#20130994[Edit Inv].
He will need to have his printer preferences set
up to print to the copier (VP-VPAFCopier on
krusty). The computer he is currently using is one
he brought with him from OUS, along with a docking
station that is still in his old office. Once he¿s
set up with a new computer, he would like to have
his old computer and docking station set up at the
desk in his outer office for use by board members
when they are on campus. He also mentioned that
the desk he wants to set up for the board is
currently bolted to the wall (for earthquake
safety reasons) so it may take a little more
coordination (i.e. with physical plant) to set up
the computer there.
He is available for setup this Thursday (9/24) or
Friday (9/25).
The new equipment is on the counter in ITC 008.
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