Service Request Ticket - # 58208

Service Request Ticket - # 58208

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Service Request Information

CONTACT	Name	Smith, Jennie	Date	Sep 23, 2015 10:27 AM
	Department	The Research Institute	Phone	88566
	Location		Email	smithjs@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20111120 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag	5K655V1	Description	OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
	Serial No.	5K655V1	Location	008(Underneath the standup desk)
	CPU	Intel Core i5-2500(3.3GHz,6M,TV-x)
	OS	Windows 7 Pro, 64 bit	Software	MS Office Pro Plus 2010 from P0085572
	Wired NIC	18:03:73:23:82:AE

TECHS	Submitted by	Kevin Thibeault	Contact	kthibeault11@wou.edu	88925
	Primary Technician		Contact

Tracking

Entered by	Date	Memo
Self Resolved			Email Public
Entered by	Date	Memo
Kevin Thibeault	Oct 07, 2015 11:08 AM	Task reassigned to Self Resolved.	Add Attachment
Kevin Thibeault	Oct 07, 2015 11:08 AM	Task reassigned to Self Resolved.	Add Attachment
Kevin Thibeault	Oct 07, 2015 11:08 AM	She said that everything seems to be working for now and she is getting a new computer in a month and thinks her current one will work until then.	Add Attachment
Ruby Tidwell	Sep 28, 2015 01:43 PM	*Loaner still on my desk for now. Jennie is an admin on the machine, but everything else should be good to go if a loaner is needed for something else sooner.	Add Attachment
Katie Halvorson	Sep 28, 2015 10:25 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Katie Halvorson	Sep 28, 2015 10:24 AM	**This is an email** Hi- You guys were going to come get my computer this afternoon to re-image it because I've been having some issues, but it seems like it's doing okay the last few days. If you guys have other things that need immediate attention - let's wait and see how mine does this week and if I have any more problems we can reschedule it. Thanks, Jennie	Add Attachment
Kevin Thibeault	Sep 24, 2015 11:54 AM	She called in asking for someone to stop by Monday from 1-2:30.	Add Attachment
Ruby Tidwell	Sep 24, 2015 08:49 AM	Prepped loaner 20091120 in case one is needed It's by my desk	Add Attachment
Ruby Tidwell	Sep 23, 2015 04:32 PM	Left VM for availability	Add Attachment
Kevin Thibeault	Sep 23, 2015 10:27 AM	Shandelle let me know that Jennie is having issues with her computer not reading her mouse and keyboard and information Jennie enters goes in slow. She needs to have a loaner created for her because her computer needs to be reimaged.	Add Attachment