Service Request Ticket - # 58213

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 23, 2015 01:55 PM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20110028[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6420 i7-2720QM (2.20GHz, 6M, 4GB)
Serial No. CNQG4R1 Location PDR

CPU Intel Core i7-2720QM(2.2GHz, 6MB cache)


OS Unknown Software WIN 7 PRO SP1(64bit), Cyberlink Power DVD9.5.1 and Roxio Creator Starter ed bundled with laptop, Microsoft Office Pro Plus 2010 from P0081768 installed as Office Pro Plus 2007

Wired NIC 5C:26:0A:71:AF:B4


Wireless NIC A0:88:B4:72:C0:50


Bluetooth NIC D0:DF:9A:3E:FB:AF

TECHS Submitted by Kevin Thibeault Contact kthibeault11@wou.edu 88925
Primary Technician Contact jyoshikawa11@wou.edu 88925

Tracking

Entered by Date Memo
Jonathan Yoshikawa
Email

Public
Entered by Date Memo
Jonathan Yoshikawa Sep 25, 2015 03:28 PM 
Status changed from (1) Pending to (5) Completed
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Jonathan Yoshikawa Sep 25, 2015 03:27 PM 
reimaged and sent back to WUC info desk.
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Jonathan Yoshikawa Sep 25, 2015 09:11 AM 
Task reassigned to Jonathan Yoshikawa.
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Megan Thibeault Sep 24, 2015 12:22 PM 
Jon brought this back and started to reimage it
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Kevin Thibeault Sep 23, 2015 01:55 PM 
Received a phone call about a laptop at the WUC
info desk that is stuck in the trying to repair
mode when staring up. This laptop will be at the
info desk when someone can take a look at it.
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