Service Request Ticket - # 58214

Service Request Information

CONTACT Name Finch, Rhys   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 23, 2015 02:40 PM
Department Student Media Phone 89697
Location Email finchr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20101079[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description iMac, 21.5-inch, Intel Core i5, 2.5GHz, Quad core
Serial No. SC02FGL5SDHJF Location PDR 2023 Giveaway

CPU Intel Core i5(2.5GHz Quad-Core)


OS Unknown Software Microsoft Office for Mac 2011 license from P0080174, Adobe Design Prem CS5 for MAC license from P0080174

Wired NIC C8:2A:14:1D:07:59


Wireless NIC 10:9A:DD:A2:B0:13


Bluetooth NIC 44:2A:60:D2:9A:CC


TECHS Submitted by Kevin Thibeault Contact kthibeault11@wou.edu 88925
Primary Technician Contact rtidwell11@wou.edu 88925

Tracking

Entered by Date Memo
Ruby Tidwell
Email

Public

Entered by Date Memo
Ruby Tidwell Sep 24, 2015 09:54 AM
Status changed from (1) Pending to (5) Completed
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Ruby Tidwell Sep 24, 2015 09:54 AM
Checked connections and changed some login
settings (mobile account, map to drives using
smb:) and seemed to solve problems.  I had Rhys
log in and made him an admin.  Drives were mapping
normally.


He mentioned that he has been contacted about the
second question and is talking to foundation now.
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Ruby Tidwell Sep 24, 2015 09:16 AM
Task reassigned to Ruby Tidwell.
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Kevin Thibeault Sep 23, 2015 02:40 PM
Emailed asking for W#
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Kevin Thibeault Sep 23, 2015 02:40 PM
****This is an email****
Good afternoon,

Zoe Strickland, a student media officer, attempted
to login to the Mac in Terry House room 110 and
was met with the alert message I've attached to
this e-mail in JPG form. She is unable to open any
of the computer's applications. I am unable to
login to this computer at all. I will be in Terry
House every day this week from 8 am to 5 pm if you
can make it by this week.

Another question (which may require a phone
conversation): I'm attempting to restructure KWOU
from the ground up. I've got a Mac Mini with a
library of music and a license for MegaSeg (the
new radio software I'd like the station to run
on). Would it be possible to get this computer
approved for use on the WOU campus? Get it
connected to the network, etc. If not, would it be
possible to procure a Mac for the station and
purchase the software through UCS? I'm just trying
to see what options we have before moving forward.

If you have any questions, please don't hesitate
to contact me. Thank you for all of your help!

Rhys Finch, MBA
Student Media Adviser
Western Oregon University
finchr@mail.wou.edu
Office: (503) 838-9697
Cell: (210) 639-3405
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IMG_1282.JPG