Service Request Ticket - # 58231

Service Request Information

CONTACT Name Elton, Mark   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 24, 2015 04:01 PM
Department Business/Economics Division Phone 88359
Location Email eltonm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20101150[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF, 3.0GHz,6M,1333MHz FSB
Serial No. 55LPFQ1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Starter Dell Edition and Cyberlink Power DVD 9.5.1 bundled with PC, MS Office Pro Plus 2010 from P0080082 installed as Office Pro Plus 2007

Wired NIC BC:30:5B:DA:AB:D3

TECHS Submitted by Kevin Thibeault Contact kthibeault11@wou.edu 88925
Primary Technician Contact rkayastha14@wou.edu 88925

Tracking

Entered by Date Memo
Ranjit Kayastha
Email

Public
Entered by Date Memo
Ranjit Kayastha Sep 25, 2015 09:13 AM 
Status changed from (1) Pending to (5) Completed
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Ranjit Kayastha Sep 25, 2015 09:13 AM 
done !
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Dyl Karbia Sep 25, 2015 09:08 AM 
Task reassigned to Ranjit Kayastha.
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Dyl Karbia Sep 25, 2015 08:30 AM 
Left VM
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Kevin Thibeault Sep 24, 2015 04:01 PM 
Kathy Wilkerson called in on Marks behalf stating
that he doesn't have admin rights on his computer
but is not in the office at the moment. He will
call the Helpdesk next time he is in.
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