Service Request Ticket - # 58234

Service Request Information

CONTACT Name Solario, Christopher   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 25, 2015 10:07 AM
Department Phone 88551
Location Email solarioc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20150103[Edit Inv] (opens in a new window) Bldg/Room SAC 105
Service Tag Description Apple iMac 27-inch #Z0PF
Serial No. D25Q8032F8J9 Location Christopher Solario, SEP Asst Director

CPU Intel Core i5(3.2GHz, 6MB L3)


OS MAC OS X 10.10 (Yosemite) Software MS Office 2011 Std for MAC from xxxx2015004715, Parallels Desktop v.10 for Mac(free upgrade v.11)frpm VISA2015004738

Wired NIC 38:C9:86:00:DE:2F


Wireless NIC AC:29:3A:9F:8D:FF


Bluetooth NIC AC:29:3A:9F:8E:00

TECHS Submitted by Kevin Thibeault Contact kthibeault11@wou.edu 88925
Primary Technician Contact rtidwell11@wou.edu 88925

Tracking

Entered by Date Memo
Ruby Tidwell
Email

Public
Entered by Date Memo
Megan Thibeault Sep 25, 2015 11:40 AM 
Task reassigned to Ruby Tidwell.
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Megan Thibeault Sep 25, 2015 11:40 AM 
Status changed from (1) Pending to (5) Completed
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Megan Thibeault Sep 25, 2015 11:40 AM 
done
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Ruby Tidwell Sep 25, 2015 10:24 AM 
Task reassigned to Megan Eichler.
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Ruby Tidwell Sep 25, 2015 10:23 AM 
Set drives to map upon login

Can you verify that this computer is in AD?  Then
it can be completed.
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Ruby Tidwell Sep 25, 2015 10:11 AM 
Task reassigned to Ruby Tidwell.
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Kevin Thibeault Sep 25, 2015 10:07 AM 
He called in stating that each time he logs into
his computer he had to manually map his "I", "k",
and "J" drive to his computer. He would like
someone to stop by today and help him with this.
He will be in all day today except from 1-3.
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