Service Request Ticket

Service Request Information

CONTACT	Name	Gibson, Lindsey	Date	Sep 25, 2015 10:17 AM
	Department	University Housing	Phone	88302
	Location		Email	gibsonl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20101272 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	29W1JQ1	Description	Dell OptiPlex 990 SFF Core i5-2400, 3.1GHz,6M,TV-x
	Serial No.	29W1JQ1	Location	PDR 2023 Giveaway
	CPU	Intel Core i5-2400(3.1GHz,6M,TV-x)
	OS	Unknown	Software	Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office Pro Plus 2010 from P0080720 installed as Office Pro Plus 2007
	Wired NIC	78:2B:CB:A1:8B:B8

TECHS	Submitted by	Kevin Thibeault	Contact	kthibeault11@wou.edu	88925
	Primary Technician		Contact	lambertp@wou.edu	88003

Entered by	Date	Memo
Paul Lambert			Email Public
Entered by	Date	Memo
Paul Lambert	Sep 28, 2015 12:01 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Tom Groves	Sep 25, 2015 10:53 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Tom Groves	Sep 25, 2015 10:52 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Tom Groves	Sep 25, 2015 10:52 AM	Confirm that the new occupant in Val 134 (RSC area opposite side office from Ryan J) has working network and phone port. VoIP phone should be 8-8302 and appears to be online now.	Add Attachment
Tom Groves	Sep 25, 2015 10:45 AM	Task reassigned to Paul Lambert.	Add Attachment
Kevin Thibeault	Sep 25, 2015 10:19 AM	He said this person is located right behind the RSC helpdesk	Add Attachment
Kevin Thibeault	Sep 25, 2015 10:17 AM	A student a TRC called in on Lindsey's behalf stating that she had moved her office around and now needs a port activated in her room for her telephone	Add Attachment