Service Request Ticket - # 58237

Service Request Information

CONTACT Name Freeborn, Laura   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 25, 2015 10:46 AM
Department Campus Public Safety Phone 88267
Location Email freebornl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20111148[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox 3600/DN Mono Laser Printer
Serial No. MHB793564 Location PDR

Model P3600/DN Hostname scarecrow.wou.edu
Notes 40ppm, PS3, 128MB Memory Network Print, Duplex 110V NOT STUDENT TECH PRINTER PRINTER MAINTENANCE: Xerox Phaser 3600 fuser unit 110volt part#126N00324 from VISA2013003538 SR51047 JULY2013; 3600 Fuser Maint. Kit, 110V. Ref from VISA2014004271 SR55531 NOV2014; 3600 Fuser Maint. Kit, 110V. Ref from VISA2015004796 SR58237 OCT2015 IP:140.211.116.42 Ink/Toner Refill

Wired NIC 00:00:AA:BE:70:CE

TECHS Submitted by Kevin Thibeault Contact kthibeault11@wou.edu 88925
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Megan Thibeault Oct 02, 2015 04:45 PM 
Status changed from (3) Order in Process to (5) Completed
 Add Attachment
Megan Thibeault Oct 02, 2015 04:45 PM 
changed maint kit
 Add Attachment
Megan Thibeault Sep 25, 2015 04:05 PM 
Status changed from (1) Pending to (3) Order in Process
 Add Attachment
Megan Thibeault Sep 25, 2015 04:05 PM 
PR#8737
 Add Attachment
Kevin Thibeault Sep 25, 2015 10:46 AM 
She called in stating that she had been printing
all morning but then received the error message
that there's "invaded toner" I had her replace the
toner cartridge and it was still leaving grey
streaks. You said it could possible be the roller
in the machine.
 Add Attachment