Service Request Ticket - # 58239

Service Request Ticket - # 58239

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Service Request Information

CONTACT	Name	Henrickson, Adria	Date	Sep 25, 2015 11:28 AM
	Department	OHSU School of Nursing	Phone	88179
	Location		Email	gredviga@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20080201 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	HP LaserJet P4515x
	Serial No.	CNDY300911	Location	PDR
	Model		Hostname	ns115.wou.edu
	Notes	Printer MAINT: HP Maintenance Kit for P4515 #CB388A from P0100618 APRIL2016	Ink/Toner Refill
	Wired NIC	00:1E:0B:17:D2:C0

TECHS	Submitted by	Kevin Thibeault	Contact	kthibeault11@wou.edu	88925
	Primary Technician		Contact	bidahor13@wou.edu	88925

Tracking

Entered by	Date	Memo
Babatunde Idahor			Email Public
Entered by	Date	Memo
Babatunde Idahor	Sep 30, 2015 02:59 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Babatunde Idahor	Sep 30, 2015 02:59 PM	Talked with Adria, and she mentioned she would reach-out to Tricia about getting specs for a new printer.At the moment they are printing fine.	Add Attachment
Babatunde Idahor	Sep 30, 2015 01:47 PM	Task reassigned to Babatunde Idahor.	Add Attachment
Megan Thibeault	Sep 30, 2015 10:27 AM	Task reassigned to UCS Tech.	Add Attachment
Megan Thibeault	Sep 30, 2015 10:27 AM	Task reassigned to UCS Tech.	Add Attachment
Megan Thibeault	Sep 30, 2015 10:27 AM	Task reassigned to UCS Tech.	Add Attachment
Megan Thibeault	Sep 30, 2015 10:27 AM	Still having this issue, the jobs start to process but never ends up at the printer.	Add Attachment
Dyl Karbia	Sep 25, 2015 04:08 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dyl Karbia	Sep 25, 2015 04:08 PM	I was able to get hold of Adria. She informed me that the printer sometimes give problem when some users try printing it just keep processing for very long time. Restarting the printer usually help resolve the problem. I told her to contact us any time it happens again. But at the moment the printer works just fine.	Add Attachment
Dyl Karbia	Sep 25, 2015 11:55 AM	Task reassigned to Dyl Karbia.	Add Attachment
Dyl Karbia	Sep 25, 2015 11:38 AM	I spoke with Adria and she said any time from 1:00pm today would be the best time to get hold of her.	Add Attachment
Kevin Thibeault	Sep 25, 2015 11:28 AM	**This is an email** The printer in MNB 219 is having some issues again. It¿s doing something where it prints the first page of a document and then just says ¿processing¿ and never completes printing the remaining pages, and then print jobs that are sent after that do not print either. It¿s been doing this more and more frequently lately, and we have to keep restarting it and then resending print jobs to get it to start working again, which sometimes takes a few tries. Not sure if there¿s something that can be done to prevent this from happening, but it seems to be happening to everyone who prints to that printer. The WOU ID for the printer is 20080201, and it¿s ¿NU-Saline on krusty.¿ Thanks, Adria	Add Attachment