Service Request Ticket - # 58246

Service Request Ticket - # 58246

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Service Request Information

CONTACT	Name	McDowell, Linda	Date	Sep 28, 2015 08:20 AM
	Department	The Research Institute	Phone	8-8503
	Location		Email	mcdowelll@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20140403 (opens in a new window)	Bldg/Room	TODD 244
	Service Tag		Description	Apple MacBook Air 13.3-inch #Z0P0
	Serial No.	C02NW59ZG5RP	Location	Linda McDowell
	CPU	Intel Core i7(1.8GHz, 4MB L3 cache)
	OS	MAC OS X 10.10 (Yosemite)	Software	MS Office 2011 Std for MAC from XXXX2014004298,
	Wireless NIC	34:36:3B:5D:CB:F6
	Bluetooth NIC	34:36:3B:5D:CB:F7

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	bidahor13@wou.edu	88925

Tracking

Entered by	Date	Memo
Babatunde Idahor			Email Public
Entered by	Date	Memo
Babatunde Idahor	Oct 02, 2015 09:30 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Babatunde Idahor	Oct 02, 2015 09:30 AM	So, Linda called back.She can now log-on to her mac-book.No spinning problem or network connectivity issues. So, far no problem in the past 3 days.Closing task.	Add Attachment
Babatunde Idahor	Oct 02, 2015 09:23 AM	Let a VM.	Add Attachment
Megan Thibeault	Oct 01, 2015 03:04 PM	Task reassigned to Babatunde Idahor.	Add Attachment
Megan Thibeault	Oct 01, 2015 03:04 PM	Please follow up with Linda to see if this is still an issue	Add Attachment
Babatunde Idahor	Sep 28, 2015 04:06 PM	Task reassigned to Megan Eichler.	Add Attachment
Babatunde Idahor	Sep 28, 2015 03:57 PM	What I did so far: I tried deleting the preference list from the system-Config folder because it wasn't updating the information when reconnected to the Wifi.So, I tried to log back in without the wifi and it works.I explained to her what to do next - and we should expect a feedback tomorrow regarding the test.	Add Attachment
Babatunde Idahor	Sep 28, 2015 01:42 PM	Task reassigned to Babatunde Idahor.	Add Attachment
Megan Thibeault	Sep 28, 2015 11:05 AM	computer is at my desk doing updates	Add Attachment
Katie Halvorson	Sep 28, 2015 08:24 AM	Task reassigned to UCS Tech.	Add Attachment
Katie Halvorson	Sep 28, 2015 08:24 AM	computer is up front at SRD	Add Attachment
Katie Halvorson	Sep 28, 2015 08:20 AM	This computer has had many problems. The issue now is error "network account unavailable" and just spins and won't let her log in. She has tried restarting many times and never lets her in. She is going to drop off the laptop at SRD. I will note when it has arrived.	Add Attachment