Service Request Ticket

Service Request Information

CONTACT	Name	Mansayon, Christopher	Date	Sep 28, 2015 01:28 PM
	Department	Library & Media Services	Phone	88441
	Location		Email	mansayonc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20120892 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox ColorQube 8870DNM Color Printer
	Serial No.	T4B009257	Location	PDR
	Model	ColorQube 8870	Hostname	lab-24hourroom/studentlounge.wou.edu
	Notes	Notes Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord STUDENT TECH PRINTER WITH PAGEPACK 140.211.112.13 Metered Code: 9344 RMA:XFL130630E	Ink/Toner Refill	Black:108R00965 Blue:108R00962 Yellow:108R00964 Magenta:108R00963 MAINT KIT:109R00783-Page Pack Metered #3414
	Wired NIC	9C:93:4E:86:98:D2

TECHS	Submitted by	Kevin Thibeault	Contact	kthibeault11@wou.edu	88925
	Primary Technician		Contact	rkayastha14@wou.edu	88925

Entered by	Date	Memo
Ranjit Kayastha			Email Public
Entered by	Date	Memo
Ranjit Kayastha	Oct 01, 2015 09:51 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ranjit Kayastha	Oct 01, 2015 09:51 AM	Done!	Add Attachment
Ranjit Kayastha	Oct 01, 2015 08:07 AM	Task reassigned to Ranjit Kayastha.	Add Attachment
Babatunde Idahor	Sep 30, 2015 04:46 PM	Task reassigned to UCS Tech.	Add Attachment
Kevin Thibeault	Sep 30, 2015 03:15 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Kevin Thibeault	Sep 30, 2015 03:15 PM	Chris called back to state that the printer still doesn't have an option to print in color.	Add Attachment
Babatunde Idahor	Sep 30, 2015 01:13 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Babatunde Idahor	Sep 28, 2015 04:43 PM	The printer at the 24 hour lounge is fine now.	Add Attachment
Babatunde Idahor	Sep 28, 2015 04:07 PM	Task reassigned to Babatunde Idahor.	Add Attachment
Kevin Thibeault	Sep 28, 2015 01:28 PM	The printer in the 24 hour lounge of the library is not allowing users to print in color.	Add Attachment