Service Request Ticket - # 58273

Service Request Information

CONTACT Name Alvarado, Sarah   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 29, 2015 09:05 AM
Department Computer Science Division Phone 88480
Location Email alvarados@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20110215[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox ColorQube 8870DNM Color Printer
Serial No. XFL024568 Location PDR

Model 8870/DNM Hostname itc311.wou.edu
Notes Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord IP: 140.211.114.45 Metered Code: 3887 Ink/Toner Refill Black:108R00965 Blue:108R00962 Yellow:108R00964 Magenta:108R00963 MAINT KIT:109R00783

Wired NIC 00:00:AA:F5:06:B8

TECHS Submitted by Kevin Thibeault Contact kthibeault11@wou.edu 88925
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Megan Thibeault Sep 29, 2015 11:42 AM 
Status changed from (1) Pending to (5) Completed
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Megan Thibeault Sep 29, 2015 11:42 AM 
removed the ink stick that was having issues, jobs
started printing, readded the ink and it was good
to go
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Megan Thibeault Sep 29, 2015 11:37 AM 
Task reassigned to Megan Eichler.
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Megan Thibeault Sep 29, 2015 11:37 AM 


                 
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Megan Thibeault
Sep 29, 2015  11:36 AM






looks like it doesnt like the ink in the printer,
remove stick and reenter the metered code


                 
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Ranjit Kayastha
Sep 29, 2015  10:28 AM






Task reassigned to UCS Tech.


                 
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Ranjit Kayastha
Sep 29, 2015  10:28 AM






I went there they were having class. the room will
have no class at 10:50am to 12:30 pm and then
3:13pm to 5pm.


                 
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Ranjit Kayastha
Sep 29, 2015  09:51 AM






Task reassigned to Ranjit Kayastha.


                 
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Kevin Thibeault
Sep 29, 2015  09:05 AM






She called in stating that the Printer in ITC 311
is not printer. I asked her if she knew why it
wasn't printing but she didn't know why.


                 
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