Service Request Ticket

Service Request Information

CONTACT	Name	Catto, Lisa	Date	Sep 29, 2015 12:25 PM
	Department	Strategic Communications & Marketing	Phone	88163
	Location		Email	cattol@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20120655 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
	Serial No.	D25K80CZDNML	Location	PDR
	CPU	Intel Core i5(2.7GHz Quade-core, 6MB L3)
	OS	MAC OS X 10.12 (macOS Sierra)	Software
	Wired NIC	10:DD:B1:9D:E0:25
	Wireless NIC	8C:2D:AA:47:7B:71
	Bluetooth NIC	8C:2D:AA:47:7B:72

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	rtidwell11@wou.edu	88925

Entered by	Date	Memo
Ruby Tidwell			Email Public
Entered by	Date	Memo
Ruby Tidwell	Sep 29, 2015 01:32 PM	Task reassigned to Ruby Tidwell.	Add Attachment
Ruby Tidwell	Sep 29, 2015 01:32 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ruby Tidwell	Sep 29, 2015 01:32 PM	Ran updates on iMac and granted admin access to one of the grad students using the station	Add Attachment
Dyl Karbia	Sep 29, 2015 12:33 PM	Task reassigned to UCS Tech.	Add Attachment
Dyl Karbia	Sep 29, 2015 12:33 PM	Left VM	Add Attachment
Ruby Tidwell	Sep 29, 2015 12:31 PM	Task reassigned to Ruby Tidwell.	Add Attachment
Katie Halvorson	Sep 29, 2015 12:25 PM	**This is an email** Hello, We have students working on a computer (Cottage #223, the computer closest to the window) and they are getting alerts from browsers that they need updated. They are having a hard time opening the Portal and Google Drive. Can you have someone with administrative access come and update the browsers? The computer # is 20120655. Thanks!	Add Attachment