Service Request Ticket

Service Request Information

CONTACT	Name	Carter, Scott	Date	Sep 29, 2015 12:47 PM
	Department	Library & Media Services	Phone	88848
	Location		Email	carters@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20140708 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	7P9TD42	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	7P9TD42	Location	PDR
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 from XXXX2014004298; VideoPad Video Editor Home Edition 5.0.1 MAC/WIN license VISA2016006251 MARCH2017; Adobe Acrobat DC (Pro)subscription XXXX201700006551 serialized desktop APRIL2018;
	Wired NIC	98:90:96:D6:B3:2C

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	rtidwell11@wou.edu	88925

Entered by	Date	Memo
Ruby Tidwell			Email Public
Entered by	Date	Memo
Ruby Tidwell	Oct 21, 2015 05:00 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Ruby Tidwell	Oct 21, 2015 05:00 PM	Delivered and set up	Add Attachment
Sarah Pettigrew	Oct 21, 2015 02:36 PM	Task reassigned to Ruby Tidwell.	Add Attachment
Ranjit Kayastha	Oct 19, 2015 02:06 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Ruby Tidwell	Oct 19, 2015 01:55 PM	Task reassigned to UCS Tech.	Add Attachment
Ruby Tidwell	Oct 19, 2015 01:55 PM	Had been imaged and prep started -- I finished it up. ********* Please add to AD, then ready to deploy. *********	Add Attachment
Sarah Pettigrew	Sep 29, 2015 12:47 PM	NEW EQUIP SETUP: (GFA) A Dell computer and monitor need to be setup and delivered to Scott Carter in HL 219 for a staff use station. The WOU # of the new computer is 20140708 and the new monitor is 20130995. The WOU # of the old computer is 20090572 and the old monitor is 20091406. The new equipment is on the GFA shelf in the hallway.	Add Attachment