Service Request Ticket

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Service Request Information

CONTACT	Name	Mansayon, Christopher	Date	Sep 30, 2015 08:39 AM
	Department	Library & Media Services	Phone	88441
	Location		Email	mansayonc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20101091 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	C5BP1Q1	Description	Dell Latitude E6410 2.80GHz, 1066MHz 4M L2 Cache
	Serial No.	C5BP1Q1	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-640M(2.80GHz, 1066MHz, 4ML2)
	OS	Unknown	Software	MS Office Pro Plus 2010 installed as Office 2007 from P0080246, JAWS Professional v12 w/ remote access from P0080288, Dragon Nat.SpkingPro 11 from P0080293, ZoomText v9.1 MAG/RDR from P0080238
	Wired NIC	5C:26:0A:56:08:F4
	Wireless NIC	18:3D:A2:51:53:74
	Bluetooth NIC	68:A3:C4:47:04:D4

TECHS	Submitted by	Kevin Thibeault	Contact	kthibeault11@wou.edu	88925
	Primary Technician		Contact	bidahor13@wou.edu	88925

Tracking

Entered by	Date	Memo
Babatunde Idahor			Email Public
Entered by	Date	Memo
Babatunde Idahor	Oct 09, 2015 05:03 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Babatunde Idahor	Oct 09, 2015 05:03 PM	Dropped off the laptop at Chris's office.	Add Attachment
Babatunde Idahor	Oct 09, 2015 03:36 PM	Task reassigned to Babatunde Idahor.	Add Attachment
Ruby Tidwell	Oct 09, 2015 11:56 AM	Task reassigned to UCS Tech.	Add Attachment
Ruby Tidwell	Oct 09, 2015 11:56 AM	Laptop is to the right of my desk. I installed JAWS and now the Dragon installation is running. Please confirm success of that install then return to the library. Thanks!	Add Attachment
Ruby Tidwell	Oct 09, 2015 11:19 AM	Task reassigned to Ruby Tidwell.	Add Attachment
Ruby Tidwell	Oct 09, 2015 11:19 AM	JAWS: \\installs\installs$\FreedomScientific\JAWS\JAWS12PRO\J12.0ILMENU Dragon: \\installs\installs$\DragonNaturallySpeaking\11ProAcademicEdition	Add Attachment
Katie Halvorson	Oct 09, 2015 10:39 AM	Task reassigned to UCS Tech.	Add Attachment
Katie Halvorson	Oct 09, 2015 10:39 AM	The laptop is still in library at info desk to be picked up and put software back on the machine.	Add Attachment
Megan Thibeault	Oct 08, 2015 01:45 PM	Contact changed from Student Student to Christopher Mansayon.	Add Attachment
Megan Thibeault	Oct 08, 2015 01:45 PM	Contact changed from Student Student to Christopher Mansayon.	Add Attachment
Megan Thibeault	Oct 08, 2015 01:45 PM	Contact changed from Student Student to Christopher Mansayon.	Add Attachment
Megan Thibeault	Oct 08, 2015 01:45 PM	LEASE READ WHAT IT SAYS UNDER SOFTWARE. This machine is missing software that has to be installed on it.	Add Attachment
Ranjit Kayastha	Sep 30, 2015 12:51 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ranjit Kayastha	Sep 30, 2015 12:51 PM	I tried to login to the laptop it was stuck up in welcome screen so I bought it back to the office to reimage it and then it started working and I asked Dyl to login and it didn't showed any problem so I took the laptop back to the check out desk at Library.	Add Attachment
Ranjit Kayastha	Sep 30, 2015 10:48 AM	Task reassigned to Ranjit Kayastha.	Add Attachment
Kevin Thibeault	Sep 30, 2015 08:39 AM	A student checkout laptop in HL isn't allowing users to log in. When they enter the information they receive the spinning log in page but it never brings them to the home screen. Its at the Check Out Desk in the Library.	Add Attachment