Service Request Ticket - # 58296

Service Request Information

CONTACT Name Granger Ross, Crystal   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 30, 2015 01:01 PM
Department Student Health & Counseling Center Phone 88058
Location Email rossc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Scanner Edit WOU # 20120571[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Epson WorkForce DS-6500 Document Scanner #B11B205221
Serial No. PWTZ000873 Location PDR
TECHS Submitted by Kevin Thibeault Contact kthibeault11@wou.edu 88925
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Megan Thibeault Oct 01, 2015 02:10 PM 
Status changed from (2) Scheduled to (5) Completed
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Megan Thibeault Oct 01, 2015 02:10 PM 
scanner is broken
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Megan Thibeault Oct 01, 2015 01:29 PM 
Task reassigned to Megan Eichler.
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Megan Thibeault Oct 01, 2015 08:43 AM 
Status changed from (1) Pending to (2) Scheduled
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Babatunde Idahor Sep 30, 2015 04:45 PM 
Task reassigned to UCS Tech.
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Babatunde Idahor Sep 30, 2015 04:45 PM 
The ADF on the scanner is faulty.But, the scanner
bed below is till working.Crystal will be working
with that till we can get the ADF fixed.
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Babatunde Idahor Sep 30, 2015 01:24 PM 
Task reassigned to Babatunde Idahor.
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Kevin Thibeault Sep 30, 2015 01:01 PM 
Crystal called in stating that she was using her
scanner this morning and she put a document on it
and closed the lid. A piece of plastic broke off
during this and now the scanner is asking to
"please close the lid" but it is already closed.
She is available all day today and tomorrow for
someone to stop by and help her out.
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