Service Request Ticket - # 58300

Service Request Information

CONTACT Name Roscoe Ammann, Lauren   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 30, 2015 03:30 PM
Department Behavioral Sciences Division Phone 88133
Location Email roscoel@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20090538[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
Serial No. 728PFK1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows XP Pro Software WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0072871

Wired NIC 00:26:B9:74:8C:7F


TECHS Submitted by Kevin Thibeault Contact kthibeault11@wou.edu 88925
Primary Technician Contact dkarbia11@wou.edu 88925

Tracking

Entered by Date Memo
Dyl Karbia
Email

Public

Entered by Date Memo
Dyl Karbia Oct 09, 2015 05:05 PM
Status changed from (1) Pending to (5) Completed
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Dyl Karbia Oct 06, 2015 12:58 PM
Completed working on professor Lauren machine the
issue was faulty power supply. I also realized she
has window XP on her machine which we no more
support. I didn't re-image her machine because I
felt she have some files save locally. I already
return and schedule to meet with her.
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Babatunde Idahor Oct 05, 2015 03:44 PM
Task reassigned to Dyl Karbia.
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Babatunde Idahor Oct 05, 2015 03:43 PM
I went over to Lauren's office today.Because she
had problems accessing her H:/drive and printer.
By the way that issue was resolved.

Lauren would like know when she would get her
machine back.Also,Lauren has requested if she
could keep the loaner machine. Kindly, follow-up
on her request. 
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Megan Thibeault Oct 05, 2015 03:37 PM
Task reassigned to Babatunde Idahor.
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Dyl Karbia Oct 01, 2015 04:18 PM
Check Lauren office she wasn't around but one of
her co-worker give me access to her office. I did
some trouble shooting on the machine and realize
the power supply is faulty. I brought the machine
to the office and swap the power supply with one
of the used Dell optiplex 960 in our office. The
resolve the problem.
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Katie Halvorson Oct 01, 2015 12:57 PM
She is not in her office today but you can come
whenever today.
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Dyl Karbia Oct 01, 2015 12:17 PM
Task reassigned to Dyl Karbia.
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Dyl Karbia Oct 01, 2015 12:16 PM
Left VM
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Kevin Thibeault Sep 30, 2015 03:30 PM
She called in stating that she tried to start up
her computer but its not asking for her username
or password. She is in the computer lab right now
working on some papers but you can reach her at
503-930-4066.
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