Service Request Ticket - # 58303

Service Request Information

CONTACT Name Hoover, Stephanie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 01, 2015 07:58 AM
Department Behavioral Sciences Division Phone 88512
Location Email hooverst@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130654[Edit Inv] (opens in a new window) Bldg/Room TODD 335
Service Tag 8FMDL02 Description Dell OptiPlex 9020 SFF Quad Core HT, 3.4GHz Turbo
Serial No. 8FMDL02 Location Behav. Sci Research Lab

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 from P0093704, MAXQDA Network License/edu Win/Mac rel. v.11.0.8 from VISA2013003968, ATLAS.ti v.7 Educational Multi-User License from VISA2013003967, and SPSS/AMOS Campus ed. from Student Tech license from P0090938, Express Scribe Pro from VISA2013004041 for use with USB foot pedals

Wired NIC 34:17:EB:97:E0:5C

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact rtidwell11@wou.edu 88925

Tracking

Entered by Date Memo
Ruby Tidwell
Email

Public
Entered by Date Memo
Ruby Tidwell Oct 02, 2015 09:04 AM 
Status changed from (1) Pending to (5) Completed
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Ruby Tidwell Oct 02, 2015 09:04 AM 
As for the second issue, I moved the foot pedal
successfully -- uninstalled ExpressScribe on the
old machine and installed using the previous
license key on the new one in Todd 310.

Talked with Dr. Hoover and gave her all the updates.
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Ruby Tidwell Oct 01, 2015 01:52 PM 
Completed both issues.  I'll log details on my
shift tomorrow
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Ruby Tidwell Oct 01, 2015 01:02 PM 
For the first issue: (freezing computer)
Ran updates, launched and saved word and notepad
files to H:/, checked for missing drivers, etc.  I
wasn't able to replicate the problem.
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Ruby Tidwell Oct 01, 2015 12:56 PM 
20130658[Edit Inv] is the monitor; 20130654[Edit Inv] is the computer
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Ruby Tidwell Oct 01, 2015 12:39 PM 
Task reassigned to Ruby Tidwell.
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Katie Halvorson Oct 01, 2015 07:58 AM 
****This is an email****
Hello - Computer 20130658[Edit Inv] has been freezing in
multiple applications (Notepad and Word). Work
that was saved prior to it freezing does not show
up on the K drive afterward. 
The computer is in lab Todd Hall 305. You are
welcome to come at any time - no need to coordinate.

Also, there are four transcription pedals in the
lab TH 305. We are wanting to temporarily move one
down to another lab 310 so that we have more
options for doing work; there is one computer in
TH 310. However, I am aware the express scribe has
to be registered to each computer. Is there
another registration code we can use or will the
same code work on the new computer? Please advise.
Please move the pedal from computer: 20130659[Edit Inv] in
TH 305. You are welcome to complete this at any
time - no need to coordinate.

Both of these issues are of significant importance
as they effect multiple faculty members work.
Please update me. 

Thanks!
Stephanie Hoover, Ph.D.
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