Service Request Ticket

Service Request Information

CONTACT	Name	Guy, Trisha	Date	Oct 01, 2015 11:05 AM
	Department	Student Health & Counseling Center	Phone	88844
	Location		Email	guyt@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20120416 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	HLWVWV1	Description	Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
	Serial No.	HLWVWV1	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 21010 from P0087260
	Wired NIC	90:B1:1C:65:37:32

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	rtidwell11@wou.edu	88925

Entered by	Date	Memo
Ruby Tidwell			Email Public
Entered by	Date	Memo
Ruby Tidwell	Oct 01, 2015 12:35 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ruby Tidwell	Oct 01, 2015 12:35 PM	He didn't need the loaner after all -- just replaced the fan, and all was well. Returned machine and re-set up	Add Attachment
Ruby Tidwell	Oct 01, 2015 11:40 AM	Task reassigned to Ruby Tidwell.	Add Attachment
Ruby Tidwell	Oct 01, 2015 11:40 AM	Prepped loaner 20091120	Add Attachment
Katie Halvorson	Oct 01, 2015 11:06 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Katie Halvorson	Oct 01, 2015 11:06 AM	See Trish for more details/access to room	Add Attachment
Katie Halvorson	Oct 01, 2015 11:05 AM	Computer is making awful noises, smells bad, they turned it off. Need to take a loaner and look into this machine.	Add Attachment