Service Request Ticket - # 58317

Service Request Information

CONTACT Name Harrington, Rachel   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 01, 2015 12:18 PM
Department College of Education Phone 88831
Location Email harringr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20140659[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro 13-inch #Z0MT
Serial No. C1MPP2XTDV30 Location PDR

CPU Intel Core i7(2.9GHz dual-core, 4MB L3 cache)


OS MAC OS X 10.10 (Yosemite) Software MS Office 2011 Std for MAC from xxxx2014004298

Wired NIC 98:5A:EB:CC:90:3C


Wireless NIC AC:29:3A:A1:53:50


Bluetooth NIC AC:29:3A:A1:53:51

TECHS Submitted by Sarah Pettigrew Contact spettigrew12@wou.edu 88925
Primary Technician Contact rtidwell11@wou.edu 88925

Tracking

Entered by Date Memo
Ruby Tidwell
Email

Public
Entered by Date Memo
Ruby Tidwell Oct 15, 2015 01:44 PM 
Status changed from (6) Ready to Deliver to (5) Completed
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Ruby Tidwell Oct 15, 2015 01:44 PM 
Picked up 20090909[Edit Inv] and brought back to office; 
updated inventory
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Ruby Tidwell Oct 14, 2015 04:14 PM 
Wiped, set up, and delivered 20120397[Edit Inv] back to ED 
202 -- I let them know that when they assign it to 
someone, we will need to add that user as an admin 
and configure drives/printers
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Ruby Tidwell Oct 14, 2015 01:57 PM 
Delivered new laptop to Rachel and set up 
drives, printers, admin

I have 20120397[Edit Inv] in the office being reimaged; 
still need to pick up 20090909[Edit Inv]
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Ruby Tidwell Oct 14, 2015 01:20 PM 
Task reassigned to Ruby Tidwell.
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Ruby Tidwell Oct 13, 2015 12:03 PM 
****This is an email****

I'm pretty free tomorrow afternoon.  I need a
little time to make sure everything on my laptop
is on the H: drive.  Wednesday afternoon would
work, too.  I teach that day from 1-4, but could
plan to not have my laptop for my class.  I'm off
campus this Thursday and Friday, though.
Thank you!
Rachel
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Ruby Tidwell Oct 12, 2015 04:40 PM 
Sent email for availability
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Ranjit Kayastha Oct 06, 2015 11:13 AM 
Status changed from (1) Pending to (6) Ready to Deliver
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Ranjit Kayastha Oct 06, 2015 11:13 AM 
Status changed from (1) Pending to (6) Ready to Deliver
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Ranjit Kayastha Oct 06, 2015 11:13 AM 
*****************************************************************************
Please join to AD and ready to deploy.

*****************************************************************************
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Ranjit Kayastha Oct 02, 2015 02:32 PM 
Started Imaging.

It's at the Imaging Station.
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Sarah Pettigrew Oct 01, 2015 12:18 PM 
NEW EQUIP SETUP: (GFA) A MacBook Pro needs to be
setup and delivered to Rachel Harrington in ED 235.
The replaced laptop W#20090909[Edit Inv] needs to be picked
up from ED 103 (was in use by Karie Mize). Rachel
Harrington's old laptop W#20120397[Edit Inv] will be kept by
the Education department, but will need to be
cleaned off and delivered back to Darla Campbell
after the new laptop W#20140659[Edit Inv] has been setup and
delivered to Rachel.
The new equipment is on the shelves across from
the restroom in ITC 009.
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