Service Request Ticket - # 58322

Service Request Ticket - # 58322

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Service Request Information

CONTACT	Name	Denton, Jeff	Date	Oct 01, 2015 01:16 PM
	Department	The Research Institute	Phone	89205
	Location		Email	dentonj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20150168 (opens in a new window)	Bldg/Room	ITC 007
	Service Tag		Description	Apple MacBook Pro 13-inch Retina Display #Z0QN
	Serial No.	C02QG1YMFVH6	Location	PDR
	CPU	Intel Core i5(2.7GHz dual-core, 3MB L3)
	OS	MAC OS X 10.10 (Yosemite)	Software	Microsoft Desktop Education-Office License from XXXX2015004715; SKETCH v.46 + 3yrs updates from VISA2017006539 Aug2017; MAMP PRO 4 license for MAC(UPG from v3) VISA2017006615;
	Wireless NIC	AC:BC:32:A3:8C:43
	Bluetooth NIC	AC:BC:32:A3:8C:44

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Tracking

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Oct 15, 2015 03:41 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
John Rushing	Oct 15, 2015 03:41 PM	delivered on 10/15/15	Add Attachment
John Rushing	Oct 15, 2015 03:41 PM	Task reassigned to John Rushing.	Add Attachment
John Rushing	Oct 15, 2015 03:04 PM	left VM to schedule delivery.	Add Attachment
John Rushing	Oct 15, 2015 02:31 PM	moved in AD	Add Attachment
Ruby Tidwell	Oct 14, 2015 03:35 PM	**This is an email** Hello Ruby, Thanks! I'm available all day tomorrow except from 2 - 3pm. I'm usually on campus from 7:00 - 4:00.	Add Attachment
Ruby Tidwell	Oct 14, 2015 02:47 PM	Sent email for availability	Add Attachment
Ranjit Kayastha	Oct 13, 2015 04:30 PM	Task reassigned to UCS Tech.	Add Attachment
Ranjit Kayastha	Oct 13, 2015 04:30 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Ranjit Kayastha	Oct 13, 2015 04:30 PM	********************************************** Please join to AD and ready to deploy. **********************************************	Add Attachment
Ranjit Kayastha	Oct 13, 2015 09:54 AM	Task reassigned to Ranjit Kayastha.	Add Attachment
Ranjit Kayastha	Oct 02, 2015 02:33 PM	Started Imaging. It's at the Imaging Station.	Add Attachment
Sarah Pettigrew	Oct 01, 2015 01:16 PM	NEW EQUIP SETUP: A MacBook Pro needs to be setup and delivered to Jeff Denton in TODD 249. The WOU # of the laptop is 20150168. The new equipment is on the shelves across from the restroom in ITC 008.	Add Attachment