Service Request Ticket - # 58324

Service Request Information

CONTACT Name Freymuth, Dirk   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 01, 2015 03:01 PM
Department Creative Arts/Music Phone 88874
Location Email freymutd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20120828[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple Mac Pro Two 2.40GHz 6-Core Intel Xeon #Z0P2
Serial No. C07KK07PF4MH Location PDr

CPU Two 2.4GHz Quad-Core Intel Xeon ¿Westmere¿


OS MAC OS X 10.8 (Mountain Lion) Software MS Office for MAC 2011 from P0089716, TRANSFER THESE TITLES to W#20160829 SR63375 APR2017: AVID Pro Tools v9 from P0080799 TRANSFERRED from W#20101341 & UPGRADED to Pro Tools 11 from VISA2013003741 SEPT2013, Logic Pro X from Music Licenses P0095256

Wired NIC 40:6C:8F:BD:32:60


Wired NIC 40:6C:8F:BD:39:9A


Wireless NIC A8:96:A8:F1:F1:1C


Bluetooth NIC 8C:2D:AA:2C:61:C2

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact rtidwell11@wou.edu 88925

Tracking

Entered by Date Memo
Ruby Tidwell
Email

Public
Entered by Date Memo
Ruby Tidwell Oct 07, 2015 04:15 PM 
Status changed from (1) Pending to (5) Completed
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Ruby Tidwell Oct 07, 2015 04:15 PM 
Looks like it's profile based.  I gave him some
advice and he is going to help the students
install it.
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Ruby Tidwell Oct 07, 2015 01:22 PM 
Meeting with Dirk at 3 today
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Ruby Tidwell Oct 05, 2015 04:14 PM 
I wasn't able to get back before 4 today; will
check again tomorrow
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Ruby Tidwell Oct 05, 2015 02:18 PM 
He wasn't in and the lab was locked and empty...
will check back later
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Megan Thibeault Oct 05, 2015 12:17 PM 
Task reassigned to Ruby Tidwell.
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Megan Thibeault Oct 05, 2015 12:17 PM 
Can you look into this today? thanks!
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Kevin Thibeault Oct 02, 2015 12:04 PM 
He called in stating that the lab will be open
until 4 today if someone can stop by. He would
like to be contacted at 612-205-9170.
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Dyl Karbia Oct 01, 2015 04:22 PM 
Left VM
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Katie Halvorson Oct 01, 2015 03:01 PM 
hen he installed Isotope Ozone6 on a computer, the
download lets him use it but when someone else
logs onto the computer it only runs demo mode. 
They need it to work multiple users.  20120828[Edit Inv] is
the computer it is currently on. Computer is in
APSC 230.
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