Service Request Ticket - # 58326

Service Request Information

CONTACT Name Thibeault, Megan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 01, 2015 04:13 PM
Department University Computing Solutions Phone 88624
Location Email eichlerm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Monitor Edit WOU # 20100149[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Professional P2210 22inch HAS Monitor
Serial No. CN0MCG227444512K196S Location PDR 2023 Giveaway

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public

Entered by Date Memo
Megan Thibeault Nov 06, 2015 12:47 PM
Status changed from (2) Scheduled to (5) Completed
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Megan Thibeault Nov 06, 2015 12:47 PM
this is an ongoing issue. Nothing will happen this
year with this. We will look at replacing the
cables in the room. Bill is difficult to work
with. I've met with Hamid and him and I are on the
same page. 
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Megan Thibeault Oct 08, 2015 08:36 AM
Status changed from (1) Pending to (2) Scheduled
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Megan Thibeault Oct 06, 2015 12:15 PM
Task reassigned to Megan Eichler.
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Megan Thibeault Oct 06, 2015 12:15 PM
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John Rushing Oct 06, 2015 09:26 AM
The issue is with the video card.  The holes 
where the pins fit in are broken over causing 
them to not make connection in turn makes the 
color off on the monitor similar to a loose cable.
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Ruby Tidwell Oct 05, 2015 04:13 PM
Task reassigned to UCS Tech.
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Ruby Tidwell Oct 05, 2015 04:13 PM
The loaner monitor and a different VGA cable
produced the same problem, so I tried swapping a
different VGA splitter.  The monitor was still
discolored (from slot one on the splitter), and
the station that I had taken the test splitter
from was also now discolored (also on slot one of
the splitter).
Another station was also having a similar issue,
although a different color of discoloration.

Stations with issues:
20100850[Edit Inv]
20090556[Edit Inv]
20100851[Edit Inv]
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Ruby Tidwell Oct 05, 2015 02:54 PM
Taking monitor 20100149[Edit Inv] to swap
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Ruby Tidwell Oct 05, 2015 02:54 PM
Task reassigned to Ruby Tidwell.
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Ranjit Kayastha Oct 05, 2015 01:10 PM
Task reassigned to UCS Tech.
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Ranjit Kayastha Oct 05, 2015 11:08 AM
Task reassigned to Ranjit Kayastha.
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Megan Thibeault Oct 02, 2015 04:46 PM
Task reassigned to UCS Tech.
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Babatunde Idahor Oct 02, 2015 04:15 PM
Task reassigned to Megan Eichler.
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Babatunde Idahor Oct 02, 2015 09:14 AM
Task reassigned to Babatunde Idahor.
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Katie Halvorson Oct 01, 2015 04:13 PM
Megan called to report there is a monitor with a
bad picture.  Cables were checked and it might
possibly need a replacement.
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