Service Request Ticket - # 58328

Service Request Information

CONTACT Name Mansayon, Christopher   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 02, 2015 08:03 AM
Department Library & Media Services Phone 88441
Location Email mansayonc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20130045[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox ColorQube 8880DNM Color Printer
Serial No. 5AB000677 Location PDR

Model ColorQube 8880 Hostname hlref2.wou.edu
Notes Notes Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord STUDENT TECH PRINTER WITH PAGEPACK-RMA:XFL134179 1/14/16 RMA:T4B005474 5/12/2017 IP: 140.211.112.44 Metered Code: 4657 Ink/Toner Refill Black:108R00965 Blue:108R00962 Yellow:108R00964 Magenta:108R00963 MAINT KIT:109R00783

Wired NIC 9C:93:4E:5F:D4:C0

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Megan Thibeault Oct 05, 2015 10:01 AM 
Status changed from (3) Order in Process to (5) Completed
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Megan Thibeault Oct 05, 2015 10:01 AM 
fixed
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Megan Thibeault Oct 02, 2015 10:01 AM 
Status changed from (1) Pending to (3) Order in Process
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Megan Thibeault Oct 02, 2015 09:54 AM 
ref#20825805[Edit Inv]
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Dyl Karbia Oct 02, 2015 09:46 AM 
Task reassigned to Megan Eichler.
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Dyl Karbia Oct 02, 2015 09:26 AM 
Task reassigned to UCS Tech.
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Dyl Karbia Oct 02, 2015 09:26 AM 
Check the printer at the Library the problem seem
to be a hardware issue because it makes loud noise
and give error message 91,720.00:320309. I change
the printer rollers bust it didn't help.
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Megan Thibeault Oct 02, 2015 08:43 AM 
Task reassigned to Dyl Karbia.
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Katie Halvorson Oct 02, 2015 08:03 AM 
Printer in ref bank keeps jamming every job that
is sent to it.  They clear the jam and then the
next job jams again.  The printer is currently off.
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