Service Request Ticket

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Service Request Information

CONTACT	Name	Morse, Scot	Date	Oct 02, 2015 10:11 AM
	Department	Computer Science Division	Phone	88921
	Location		Email	morses@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090352 (opens in a new window)	Bldg/Room	SSC 217
	Service Tag		Description	Apple iMac, 24-inch, 2.66GHz Intel Core 2 Duo#Z0FP
	Serial No.	SQP91908Q0TG	Location	Going to PDR
	CPU	Intel Core 2 Duo 2.66GHz(6MB L2, 1066MHz FB)
	OS	Unknown	Software	Mac OS X v10.5 Leopard (includes iTunes, Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iTunes, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, Xcode Developer Tools), bundled with iLife ¿09 (includes iPhoto, iMovie, iDVD, iWeb, GarageBand), Microsoft Office 2008 for MAC from P0071641, Adobe Web Prem CS5 & InDesign CS5 for MAC from P0076844
	Wired NIC	00:25:00:D4:9C:D2
	Wireless NIC	00:24:36:B5:3E:7A
	Bluetooth NIC	00:25:00:C4:70:68

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	dkarbia11@wou.edu	88925

Tracking

Entered by	Date	Memo
Dyl Karbia			Email Public
Entered by	Date	Memo
Dyl Karbia	Oct 06, 2015 12:17 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Dyl Karbia	Oct 06, 2015 12:17 PM	I was able to get hold of Scott and assign him admin privilege on the machine.	Add Attachment
Megan Thibeault	Oct 06, 2015 09:06 AM	Task reassigned to Dyl Karbia.	Add Attachment
Ruby Tidwell	Oct 05, 2015 04:26 PM	He is in tomorrow from 9-11	Add Attachment
Ruby Tidwell	Oct 05, 2015 02:20 PM	Task reassigned to UCS Tech.	Add Attachment
Ruby Tidwell	Oct 05, 2015 02:20 PM	He will be available at 3	Add Attachment
Ruby Tidwell	Oct 05, 2015 02:18 PM	Task reassigned to Ruby Tidwell.	Add Attachment
Ranjit Kayastha	Oct 05, 2015 01:11 PM	Task reassigned to UCS Tech.	Add Attachment
Ranjit Kayastha	Oct 05, 2015 12:06 PM	Went there. He was not in the office. Left Vm	Add Attachment
Ranjit Kayastha	Oct 05, 2015 11:05 AM	Task reassigned to Ranjit Kayastha.	Add Attachment
Kevin Thibeault	Oct 02, 2015 12:00 PM	Task reassigned to UCS Tech.	Add Attachment
Kevin Thibeault	Oct 02, 2015 12:00 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Kevin Thibeault	Oct 02, 2015 12:00 PM	He stated that he only needs Admin rights for himself. He is available now until 3 and will be available all day Monday. If he is not around Sarah Alvarado will be able to let you in his room.	Add Attachment
Megan Thibeault	Oct 02, 2015 11:45 AM	Task reassigned to Service Request Desk.	Add Attachment
Megan Thibeault	Oct 02, 2015 11:45 AM	What student? student worker? username? Just Scot needs admin rights?	Add Attachment
Katie Halvorson	Oct 02, 2015 10:12 AM	Sarah is also a contact 88480	Add Attachment
Katie Halvorson	Oct 02, 2015 10:11 AM	ITC304 computer needs admin rights. She also wants to know if a student can have admin rights to the computer. I told her I wasn't sure of the policy but would add the notes.	Add Attachment