Service Request Ticket - # 58333

Service Request Information

CONTACT Name Townsend, Kimber   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 02, 2015 11:50 AM
Department College of Education Phone 88082
Location Email townsendk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20101248[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox Phaser 3600DN Mono Laser Printer
Serial No. MHB907016E Location PDR

Model P3600/DN Hostname ed-gondor.wou.edu
Notes 40ppm, PS3, 128MB Memory Network Print, Duplex 110V NOT STUDENT TECH PRINTER MAINT: Phaser3600 Fuser unit from VISA2013003841 JAN2014 SR52603; Maint Kit from VISA2015004810 OCT2015 SR58333 IP: 140.211.118.29 Ink/Toner Refill std blk:106R01370, High blk: 106R01371
TECHS Submitted by Kevin Thibeault Contact kthibeault11@wou.edu 88925
Primary Technician Contact jyoshikawa11@wou.edu 88925

Tracking

Entered by Date Memo
Jonathan Yoshikawa
Email

Public
Entered by Date Memo
Megan Thibeault Oct 14, 2015 03:59 PM 
Task reassigned to Jonathan Yoshikawa.
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Megan Thibeault Oct 14, 2015 03:59 PM 
Task reassigned to Jonathan Yoshikawa.
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Megan Thibeault Oct 14, 2015 03:59 PM 
changed out the maint kit
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Megan Thibeault Oct 07, 2015 01:30 PM 
Status changed from (1) Pending to (3) Order in Process
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Megan Thibeault Oct 07, 2015 01:30 PM 
PR8742
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Babatunde Idahor Oct 02, 2015 04:10 PM 
Task reassigned to Megan Eichler.
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Babatunde Idahor Oct 02, 2015 04:10 PM 
Took out the excessive black smudge in the printer
for the mean time.
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Babatunde Idahor Oct 02, 2015 03:17 PM 
Task reassigned to Babatunde Idahor.
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Megan Thibeault Oct 02, 2015 03:02 PM 
Probably needs a maintenance kit, please bring a
print out back to me.
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Kevin Thibeault Oct 02, 2015 11:50 AM 
The printer in Ed 202 is printing the pages with a
big black smudge down the middle of the page. She
would like someone to come over and take a look at
this whenever possible.
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