Service Request Ticket

Service Request Information

CONTACT	Name	Harris, Glen	Date	Oct 02, 2015 05:04 PM
	Department	Athletics	Phone	89249
	Location		Email	harrisg@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20100048 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Latitude E6510, i7-720QM (1.60GHz, 6M cache)
	Serial No.	958QQM1	Location	PDR
	CPU	Intel Core i7-720QM(1.6, 2.8GHz turbo, 6MB cache)
	OS	Unknown	Software	MS WIN 7 Pro installed as WIN XP Pro, bundled with Roxio Creator DE and CyberLink Power DVD 8.3, Office Pro Plus 2010 from P0076388 installed as Office Pro Plus 2007, Adobe Design Premium CS5 WIN from P0076386 installed as CS4 Design Premium
	Wired NIC	00:26:B9:F1:33:E6
	Wireless NIC	00:23:14:DA:18:64
	Bluetooth NIC	70:F1:A1:9B:AB:A3

TECHS	Submitted by	Shandelle Plasker	Contact	peppers@wou.edu	88956
	Primary Technician		Contact	rkayastha14@wou.edu	88925

Entered by	Date	Memo
Ranjit Kayastha			Email Public
Entered by	Date	Memo
Ranjit Kayastha	Oct 05, 2015 12:17 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ranjit Kayastha	Oct 05, 2015 12:16 PM	Done!	Add Attachment
Ranjit Kayastha	Oct 05, 2015 12:15 PM	Ticket Agent is opened through IE and IE was old version and all the other browsers were not updated so it was not working. I did the browsers update and windows update and then it worked.	Add Attachment
Ranjit Kayastha	Oct 05, 2015 11:05 AM	Task reassigned to Ranjit Kayastha.	Add Attachment
Shandelle Plasker	Oct 02, 2015 05:04 PM	This laptop was set up with a personal username and password to get into it that everyone would use that is aloud to use the laptop. This laptop has the program Ticket Agent on it. When Glen signs into his account with his portal username and password he does not get this Program. He would like the computer set up so that when he uses his account info to sign in he can use Ticket Agent. He dropped off the Laptop and it is on my desk.	Add Attachment