Service Request Ticket

Service Request Information

CONTACT	Name	McLean, Cathy	Date	Oct 05, 2015 09:17 AM
	Department	Creative Arts/Art	Phone	88340
	Location		Email	mcleanc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20120221 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple iMac 27-inch,3.4GHz Quad-Core Intel i7 #Z0M7
	Serial No.	D25J619ADHJW	Location	Going to PDR
	CPU	3.4GHz Quad-Core Intel Core i7
	OS	MAC OS X 10.12 (macOS Sierra)	Software	MS Office 2011 for MAC std from P0086494, Adobe Web Prem CS5 & InDesign CS5 for MAC from P0076844 transferred from old CH311 stations, Image should be similar to ITC104 LAB, Adobe Master Coll. CS6 from P0091311 JULY2013, for use with Vinyl Cutter SureCutsALotPro_USCUTTER from VISA2013003840
	Wired NIC	A8:20:66:05:2C:13
	Wireless NIC	7C:C3:A1:B7:9D:D4
	Bluetooth NIC	7C:D1:C3:A1:44:22

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Oct 05, 2015 09:53 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
John Rushing	Oct 05, 2015 09:53 AM	20120221 - I was able to login no issues 20120223 - Needed restarted before I could login I logged in and out a few times to confirm it was not hanging up any longer. 20120223 did have its wireless connected so I disabled it incase it was the reason.	Add Attachment
John Rushing	Oct 05, 2015 09:29 AM	Task reassigned to John Rushing.	Add Attachment
Katie Halvorson	Oct 05, 2015 09:17 AM	The computer lab in CH is not logging anyone in. There is no error that comes up either. The users have tried changing their passwords but still not letting them in. There has been reports of fac/staff not being able to get on these computers as well. 20120221 20120223	Add Attachment