Service Request Ticket - # 58346

Service Request Ticket - # 58346

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Ainsworth, DeAnn	Date	Oct 05, 2015 12:36 PM
	Department	Financial Aid	Phone	88681
	Location		Email	ainswod@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110859 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
	Serial No.	2G905V1	Location	PDR
	CPU	Intel Core i5-2500(3.3GHz,6M,TV-x)
	OS	Windows 7 Pro, 64 bit	Software	MS Office Pro Plus 2010 from P0085446
	Wired NIC	18:03:73:25:2F:3E

TECHS	Submitted by	Megan Thibeault	Contact	thibeaultm@wou.edu	88925
	Primary Technician		Contact	dkarbia11@wou.edu	88925

Tracking

Entered by	Date	Memo
Dyl Karbia			Email Public
Entered by	Date	Memo
Dyl Karbia	Oct 16, 2015 08:33 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dyl Karbia	Oct 16, 2015 08:33 AM	I called Deann regarding this task. She informed me that Mike Soukup help with the software configuration which works just fine.	Add Attachment
Ruby Tidwell	Oct 13, 2015 12:05 PM	Task reassigned to Dyl Karbia.	Add Attachment
Dyl Karbia	Oct 13, 2015 11:14 AM	Megan asked me to consult Mike Soukup about installing Edconnet and Powerfaids software for Deann. He told me Deann called him this morning and he was heading over to set it up.	Add Attachment
Babatunde Idahor	Oct 12, 2015 05:02 PM	Task reassigned to UCS Tech.	Add Attachment
Babatunde Idahor	Oct 12, 2015 05:02 PM	Priority changed from (2) High Priority to (1) Highest Priority.	Add Attachment
Babatunde Idahor	Oct 12, 2015 05:01 PM	Powerphase and EdConnect needs to be reconfigured on DeAnn's machine.	Add Attachment
Ruby Tidwell	Oct 12, 2015 04:04 PM	Task reassigned to Babatunde Idahor.	Add Attachment
Dyl Karbia	Oct 12, 2015 03:22 PM	Task reassigned to Ruby Tidwell.	Add Attachment
Dyl Karbia	Oct 12, 2015 03:22 PM	Complete imaging and setting up the machine and it's ready to be deliver.	Add Attachment
Dyl Karbia	Oct 12, 2015 09:08 AM	Task reassigned to Dyl Karbia.	Add Attachment
Ruby Tidwell	Oct 09, 2015 11:16 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Ruby Tidwell	Oct 09, 2015 11:15 AM	Spoke with DeAnn -- she said someone else came over and made note of all the programs she needs on it for the reinstallation. The office would like this done before next week Ranjit, do you know more about this/were you the one that went over?	Add Attachment
Katie Halvorson	Oct 09, 2015 10:23 AM	Task reassigned to UCS Tech.	Add Attachment
Katie Halvorson	Oct 09, 2015 10:23 AM	She called and said now till 5 would be great for them. She really wants it back by end of the day.	Add Attachment
Dyl Karbia	Oct 06, 2015 09:23 AM	Task reassigned to Dyl Karbia.	Add Attachment
Megan Thibeault	Oct 05, 2015 12:36 PM	**This is an email** Hi Megan, When you get a chance, could you re-image DeAnn Ainsworth's computer in Financial Aid? Please use the same image you built for Gail Wolfe's machine. Thanks, Mike	Add Attachment