Service Request Ticket

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Service Request Information

CONTACT	Name	McCannell, Rebecca	Date	Oct 06, 2015 09:02 AM
	Department	Creative Arts/Art	Phone	88442
	Location		Email	mccannr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20120224 (opens in a new window)	Bldg/Room	ITC 007
	Service Tag		Description	Apple iMac 27-inch,3.4GHz Quad-Core Intel i7 #Z0M7
	Serial No.	D25J702UDHJW	Location	007-broken
	CPU	3.4GHz Quad-Core Intel Core i7
	OS	MAC OS X 10.7 (LION)	Software	MS Office 2011 for MAC std from P0086494, Adobe Web Prem CS5 & InDesign CS5 for MAC from P0076844 transferred from old CH311 stations, Image should be similar to ITC104 LAB, Adobe Master Coll. CS6 from P0091311 JULY2013
	Wired NIC	A8:20:66:05:1E:0C
	Wireless NIC	7C:C3:A1:B6:39:4C
	Bluetooth NIC	7C:D1:C3:A0:D1:0C

TECHS	Submitted by	Kevin Thibeault	Contact	kthibeault11@wou.edu	88925
	Primary Technician		Contact	rtidwell11@wou.edu	88925

Tracking

Entered by	Date	Memo
Ruby Tidwell			Email Public
Entered by	Date	Memo
Ruby Tidwell	Oct 12, 2015 04:50 PM	Task reassigned to Ruby Tidwell.	Add Attachment
Ruby Tidwell	Oct 12, 2015 04:50 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jonathan Yoshikawa	Oct 12, 2015 04:48 PM	CPU in CH303	Add Attachment
Ruby Tidwell	Oct 12, 2015 04:37 PM	Jonathan is delivering back to CH 303 now	Add Attachment
Ruby Tidwell	Oct 12, 2015 04:20 PM	Updated inventory for replacement iMac	Add Attachment
Babatunde Idahor	Oct 12, 2015 03:57 PM	Task reassigned to UCS Tech.	Add Attachment
Babatunde Idahor	Oct 12, 2015 02:45 PM	Set-up is complete.	Add Attachment
Babatunde Idahor	Oct 09, 2015 11:35 AM	Imaging.....	Add Attachment
Babatunde Idahor	Oct 09, 2015 11:35 AM	Imagaing.....	Add Attachment
Babatunde Idahor	Oct 09, 2015 11:12 AM	I have a replacement imac for the Lab.Running the imaging software on the imac with wou#: 20110404.	Add Attachment
Babatunde Idahor	Oct 09, 2015 10:33 AM	Task reassigned to Babatunde Idahor.	Add Attachment
Megan Thibeault	Oct 08, 2015 08:29 AM	The power button is busted. The machine is out of warranty as of August. Let's grab a machine that came out of ITC210-which should be in storage down at the PDR shed.	Add Attachment
Babatunde Idahor	Oct 07, 2015 04:18 PM	Task reassigned to UCS Tech.	Add Attachment
Babatunde Idahor	Oct 07, 2015 04:18 PM	Priority changed from (3) Priority to (4) Moderate Priority.	Add Attachment
Babatunde Idahor	Oct 07, 2015 03:47 PM	Mac computer relocated to USC Tech Office for further diagnostics.	Add Attachment
Babatunde Idahor	Oct 07, 2015 02:46 PM	Task reassigned to Babatunde Idahor.	Add Attachment
Megan Thibeault	Oct 07, 2015 01:39 PM	Please bring w20120224 back to the office	Add Attachment
Ruby Tidwell	Oct 06, 2015 12:52 PM	Task reassigned to UCS Tech.	Add Attachment
Ruby Tidwell	Oct 06, 2015 12:51 PM	Tried a different power cord with no success	Add Attachment
Ruby Tidwell	Oct 06, 2015 12:20 PM	None had CS6, Sophos, or printers. Also had MSO update, no shockwave, java, or silverlight 20120224 will not power on	Add Attachment
John Rushing	Oct 06, 2015 11:32 AM	Task reassigned to Ruby Tidwell.	Add Attachment
John Rushing	Oct 06, 2015 11:32 AM	The CH 303 computers should have Adobe CS6, Office 2011, and Sophos installed.	Add Attachment
Kevin Thibeault	Oct 06, 2015 09:02 AM	The computer lab in Campbell hall 303 doesn't have Adobe Creative suite installed on the computers. She also said that the computers arn't mapped to a printer either.	Add Attachment