Service Request Ticket

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Service Request Information

CONTACT	Name	Stuntzner, Jeanie	Date	Oct 06, 2015 09:23 AM
	Department	Creative Arts	Phone	88461
	Location		Email	stuntznerj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20130097 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox Phaser 4620DT Printer
	Serial No.	XLV886587	Location	PDR
	Model	4620/DT	Hostname	ns204.wou.edu
	Notes	NOT A STUDENT TECH PRINTER 65PPM, 1200dpi x 1200dpi (B&W) 1100sheet(s) Capacity / Legal (8.5 in x 14 in), 3 TRAYS(1)MP&(2)500 sheet, RJ-45, USB Type A, USB Type B / 256MB Installed RAM / 768MB Maximum RAM / 1 Year Warranty IP: 140.211.76.80 Printer Maint: Transfer roller from VISA2015004872 SR58356 NOV2015Phaser 4600 Drum Cartridge #113R00762 P0099863 ON TIME PURCHASE SR58536 JAN2016	Ink/Toner Refill	high capacity 106R01535 or standard capacity 106R01533
	Wired NIC	00:00:AA:D9:1E:0A

TECHS	Submitted by	Megan Thibeault	Contact	thibeaultm@wou.edu	88925
	Primary Technician		Contact	peppers@wou.edu	88956

Tracking

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	Jan 26, 2016 02:38 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shandelle Plasker	Jan 26, 2016 02:38 PM	Printer is all fixed	Add Attachment
Jonathan Yoshikawa	Jan 26, 2016 02:32 PM	Task reassigned to Shandelle Pepper.	Add Attachment
Jonathan Yoshikawa	Jan 26, 2016 02:32 PM	original printer returned. loaner at UCS	Add Attachment
Shandelle Plasker	Jan 26, 2016 12:36 PM	The printer is located in the front of my desk	Add Attachment
Shandelle Plasker	Jan 26, 2016 12:36 PM	Task reassigned to Jonathan Yoshikawa.	Add Attachment
Shandelle Plasker	Jan 26, 2016 12:36 PM	Jonathan can you please deliver this printer to NS 204 and bring back the loaner printer that is in there right now. Please make sure to test print you can take your laptop and test it by that if you need. Also there is another paper tray in NS 204 on the ground next to the loaner printer that goes to the printer I just fixed. Please make sure to put that back on when you deliver this.	Add Attachment
Shandelle Plasker	Jan 26, 2016 12:32 PM	I installed a new drum and toner cartridge (bought by UCS. The printer is printing great prints now and is all fixed.	Add Attachment
Shandelle Plasker	Jan 15, 2016 01:50 PM	I have ordered a new toner cartridge for this printer.	Add Attachment
Shandelle Plasker	Jan 15, 2016 12:21 PM	Loaner printer is all setup and the broken one is at my desk.	Add Attachment
Shandelle Plasker	Jan 15, 2016 10:41 AM	Ruby is heading down with a loaner right now and bring me back the printer having issues	Add Attachment
Shandelle Plasker	Jan 14, 2016 08:41 AM	I am setting up a loaner for this lab and will deliver it once the first class in there is out which is 10:50am.	Add Attachment
Courtney Croy	Jan 13, 2016 03:10 PM	**This is an email** Hi there, any update on when this printer will be fixed? Thanks!	Add Attachment
Ranjit Kayastha	Jan 12, 2016 02:42 PM	Task reassigned to Shandelle Pepper.	Add Attachment
Ranjit Kayastha	Jan 08, 2016 09:39 AM	Checked changing drum and toner cartridge, will now try changing fuser.	Add Attachment
Megan Thibeault	Jan 08, 2016 08:45 AM	Task reassigned to Ranjit Kayastha.	Add Attachment
Megan Thibeault	Jan 08, 2016 08:45 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Katie Halvorson	Jan 05, 2016 02:59 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Katie Halvorson	Jan 05, 2016 02:59 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Katie Halvorson	Jan 05, 2016 02:59 PM	Hi there, this printer is still having issues. it gets stuck in "adjusting image quality" or "toner low" messages and fails to finish a print job.	Add Attachment
Jonathan Yoshikawa	Nov 16, 2015 04:36 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shandelle Plasker	Nov 16, 2015 03:25 PM	Task reassigned to Jonathan Yoshikawa.	Add Attachment
Shandelle Plasker	Nov 16, 2015 03:25 PM	Please Deliver and set this up in NS 204 when you get in.	Add Attachment
Shandelle Plasker	Nov 16, 2015 03:23 PM	Installed a new Drum and Toner Cartridge, Transfer Roller, waste tray. Printer works great now.	Add Attachment
Megan Thibeault	Nov 11, 2015 10:01 AM	**This is an email** Jeanie, I took apart the printer yesterday and order parts for it. I will get it back as soon as the parts get in. Is there a need for a smaller loaner to be put in its place until the parts get here? Thanks, Megan	Add Attachment
Dyl Karbia	Nov 10, 2015 01:40 PM	Task reassigned to Shandelle Pepper.	Add Attachment
Dyl Karbia	Nov 10, 2015 01:40 PM	I brought the printer from NS 204 to ITC 007. Megan is working on it.	Add Attachment
Shandelle Plasker	Nov 10, 2015 08:34 AM	Task reassigned to Dyl Karbia.	Add Attachment
Kevin Thibeault	Nov 09, 2015 11:09 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Kevin Thibeault	Nov 09, 2015 11:09 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Kevin Thibeault	Nov 09, 2015 11:09 AM	Priority changed from (4) Moderate Priority to (3) Priority.	Add Attachment
Kevin Thibeault	Nov 09, 2015 11:09 AM	**This is an email** Hi Jeanie, I'm sorry to say it, but the printer in NS 204 is still not working properly. It makes a terrible noise while printing and frequently gets stuck in "adjusting image" mode. Something needs to be done. (I'm sorry to be the bearer of bad news!) Cheers, Kristin	Add Attachment
Megan Thibeault	Oct 22, 2015 03:55 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Oct 22, 2015 03:55 PM	Ranjit went and tested the printer, the print outs look good. I emailed Jeanie to update her and let her know that I was going to close this ticket. If she needed info on supplies I would be happy to help her with that as well.	Add Attachment
Megan Thibeault	Oct 14, 2015 01:51 PM	Task reassigned to Megan Eichler.	Add Attachment
Babatunde Idahor	Oct 14, 2015 01:16 PM	As discussed with Megan- Jeanie, requested that she needs to find out where she could procure a new ink cartridge online. Because, she couldn't source for the cartridge online.	Add Attachment
Babatunde Idahor	Oct 14, 2015 01:06 PM	Task reassigned to UCS Tech.	Add Attachment
Megan Thibeault	Oct 13, 2015 12:16 PM	Task reassigned to Babatunde Idahor.	Add Attachment
Babatunde Idahor	Oct 12, 2015 03:56 PM	Task reassigned to Megan Eichler.	Add Attachment
Babatunde Idahor	Oct 09, 2015 05:03 PM	Task reassigned to UCS Tech.	Add Attachment
Babatunde Idahor	Oct 09, 2015 11:15 AM	Earlier today, I explained to Jeanie the need to get the cartridge's replaced.	Add Attachment
Megan Thibeault	Oct 09, 2015 09:42 AM	Task reassigned to Babatunde Idahor.	Add Attachment
Megan Thibeault	Oct 09, 2015 09:42 AM	Please update	Add Attachment
Babatunde Idahor	Oct 07, 2015 05:47 PM	Task reassigned to UCS Tech.	Add Attachment
Babatunde Idahor	Oct 07, 2015 04:19 PM	Priority changed from (3) Priority to (4) Moderate Priority.	Add Attachment
Babatunde Idahor	Oct 07, 2015 03:45 PM	Checked on the printer; the paper clarity wasn't as as sharp us ours.So, the existing cartridge in the printer has to be changed. I'll talk to Jeanie about procuring a new ink cartridge.	Add Attachment
Babatunde Idahor	Oct 07, 2015 02:33 PM	Task reassigned to Babatunde Idahor.	Add Attachment
Megan Thibeault	Oct 06, 2015 09:23 AM	lower toner, replaced toner, print outs look horrible.	Add Attachment