Service Request Ticket - # 58360

Service Request Ticket - # 58360

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Baxter, Diane	Date	Oct 06, 2015 12:09 PM
	Department	Creative Arts/Music	Phone	88542
	Location		Email	baxterd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20140710 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	7P92F42	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	7P92F42	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 from XXXX2014004298
	Wired NIC	98:90:96:D6:B2:C2

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	peppers@wou.edu	88956

Tracking

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	Nov 03, 2015 08:31 AM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Megan Thibeault	Nov 03, 2015 08:20 AM	Task reassigned to Shandelle Pepper.	Add Attachment
Shandelle Plasker	Nov 02, 2015 04:12 PM	Emailed her directions on her speaker issue. I also said in the email if she did not understand what I was explaining I would drop by and show her in person again.	Add Attachment
Megan Thibeault	Oct 27, 2015 03:40 PM	Task reassigned to Megan Eichler.	Add Attachment
Megan Thibeault	Oct 27, 2015 03:40 PM	**This is an email** Megan, how about Monday at 10? Will you need more than an hour?	Add Attachment
Megan Thibeault	Oct 27, 2015 09:39 AM	**This is an outgoing email** Hi Diane , We were just following up with you regarding a service request that we have for you. (#58360) Description: NEW EQUIP SETUP: (GFA) Deliver Dell OptiPlex 9020 and monitor replacing W#20091459 to APSC 232. We were wondering what your availability looks like to get this setup for you. We will need to make sure we move anything saved locally on W20091459 to a network/external drive. If you need assistance with this please let us know, the setup process will need to be scheduled for a longer period of time. Thanks, Megan Eichler	Add Attachment Public
Ranjit Kayastha	Oct 20, 2015 04:19 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Ruby Tidwell	Oct 20, 2015 01:43 PM	Sent email for availability	Add Attachment
Ruby Tidwell	Oct 20, 2015 12:43 PM	Task reassigned to UCS Tech.	Add Attachment
Ruby Tidwell	Oct 20, 2015 12:43 PM	Just finishing updates. Just finishing updates. ***** Please add to AD, then ready to deploy *****	Add Attachment
Ruby Tidwell	Oct 19, 2015 02:29 PM	Started image	Add Attachment
Sarah Pettigrew	Oct 06, 2015 12:09 PM	NEW EQUIP SETUP: (GFA) A Dell computer and monitor need to be setup and delivered to Diane Baxter in APSC 232. The WOU # of the new computer is 20140710 and the new monitor is 20130997. The WOU # of the old computer is 20091459. The new equipment is on the GFA shelf in the hallway.	Add Attachment